Security Systems Operations Manager

YDU JC Air Cond & Ref Inc.- Dubai; Dublin (OH); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, vision coverage

Paid vacation and holidays

Employee discounts

Job summary

Johnson Controls is seeking a Security Systems Operations Manager in the Dublin, OH area to lead the Install Team, ensure safety, and drive delivery across projects. You will partner with Sales, Service, and leadership to meet contract performance targets while coaching staff and maintaining quality standards.

The role requires a bachelor’s degree and 5+ years of operations management experience in installation, with travel as needed and a base at the office location. Competitive benefits apply.

Qualifications

• Bachelor’s degree in Engineering or Business, or equivalent work experience.
• Five+ years in progressive operations management in the Installation Industry.
• Strong written and verbal communication; ability to present to large audiences.
• Knowledge of supply chain levels and cross-functional leadership.
• Willingness to travel and use the office location as base.

Responsibilities

• Manage capacity, staffing, and performance of the Install Team across the area.
• Set objectives to achieve productivity, quality, and contract targets.
• Hire, coach, and evaluate direct reports with development plans.
• Enforce safety programs and on-site coaching for employees and subcontractors.
• Support project management activities and monitor forecasted revenue and margins.
• Conduct quality inspections and address gaps with training.
• Coordinate with Sales, Service, and regional teams to ensure delivery.

Skills

Operations management

Leadership

Communication

Project management

Negotiation

Staffing

Scheduling tools

MS Office

Education

Bachelor’s degree in Engineering or Business

Tools

MS Office Suite

MS Project

Adobe Writer / Visio

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Security Systems Operations Manager

Johnson Controls helps customers create safer, smarter, and more secure buildings and facilities. In this role, you will lead the installation team, support customer success, and help drive strong safety, quality, and financial performance across the area.

Role Overview

Under general direction, the Install Team Manager Security manages installation capacity and staffing, leads professional development, and ensures adherence to contract performance through effective operations management and mentoring. This role partners closely with sales, service, operations, and leadership teams to deliver secure, high-quality projects while driving a strong safety culture and consistent execution.

Key Responsibilities

• Manage the capacity, staffing, and overall performance of the Install Team across the area.
• Establish team objectives and direct efforts to achieve productivity, quality, and contract performance targets.
• Hire, retain, coach, and performance manage direct reports, including career development planning and documented performance reviews.
• Drive compliance with the JCI Safety Program for employees and subcontractors, including on-site observations and coaching.
• Support project and construction management activities as needed, depending on span of control.
• Monitor forecast and actual project revenue and executed margin, and take action to support results.
• Conduct quality inspections of work performed by technicians and subcontractors and address gaps through coaching and training.
• Coordinate with Sales, Service, regional teams, and the Market General Manager to ensure seamless delivery and customer satisfaction.
• Participate in customer meetings, support escalations, and contribute to large or high-priority opportunity pursuits.
• Provide leadership feedback on market trends, operational needs, and areas for improvement.

How You Will Do It

Own outcomes with accountability, safety, and integrity by keeping installation execution aligned to commitments, contract expectations, and the Zero Harm mindset. Stay close to the work and remove obstacles by visiting sites, understanding customer needs, and quickly resolving issues that affect delivery. Improve every day through clear feedback, regular quality checks, practical coaching, and action plans that strengthen team performance. Win as one team by partnering with Sales, Service, regional leadership, subject matter experts, and subcontractors to deliver a seamless customer experience. Use data, forecasting, and workforce planning to make timely staffing adjustments and keep installation operations running effectively. Communicate expectations clearly, coach to the individual, and develop leaders who can perform in a fast-moving, customer-focused environment.

Qualifications

• Bachelor’s degree in Engineering or Business, or equivalent work experience.
• Five or more years of progressively more responsible operations management experience in the Installation Industry, including five or more years of direct management experience.
• Broad knowledge of the security and life safety industry; experience in one business is required, and multiple businesses is an advantage.
• High-level competence in written and verbal communication.
• Strong presentation skills, including the ability to speak effectively to large audiences.
• Ability to lead and direct cross-functional and cross-business unit project teams to achieve business results.
• Ability to lead, manage, mentor, and inspire others.
• Knowledge of multiple levels within the supply chain organization.
• Strong ability to negotiate, persuade, and influence.
• Proficiency in software scheduling tools and applications, with strong project management process competencies.
• Strong proficiency in MS Office (Excel, Word, PowerPoint), Adobe Writer, Visio, MS Project, basic Windows environments, and internet business applications.
• Ability to travel as required to support the area.
• Willingness to use the office location as your base of operations.

Nice to Have

• Ten or more years of progressively more responsible operations management experience in the Installation Industry, including five or more years of direct management experience.
• Experience leading large P&Ls and driving growth in a customer-oriented environment.
• Strong strategic agility and the ability to adapt leadership style to the needs of different team members and situations.
• Experience collaborating across security, life safety, sales, service, and regional operations teams.

Why Join Us

Competitive salary. Generous paid vacation, holidays, and sick time, including 15 days of vacation in your first year to support work‑life balance. Comprehensive benefits package with 401(k), medical, dental, and vision coverage available from day one. An encouraging and collaborative team environment that values diverse perspectives and fosters innovation. On-the-job and cross-training opportunities to support your development and advancement. A strong commitment to safety through our Zero Harm policy, helping create a secure workplace for everyone. Employee discount programs through The Loop by Perk Spot.

HIRING SALARY RANGE

HIRING SALARY RANGE: $89,400 - $134,250 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range,

Equal Opportunity Statement

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Equal Opportunity Rights

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

Disability Accommodation

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.