Security Systems & Network Monitoring Specialist

EyeQ Monitoring; Atlanta (GA); Hybrid; USD 52,000 - 72,000; Full time

Job summary

EyeQ Monitoring in Atlanta, GA is seeking a Technical Services & Support Technician to monitor and support nationwide customer-facing systems. You will check system health across platforms, identify issues, and resolve or expedite problems while supporting networking, firewalls, cameras, and video analytics.

You’ll work in an in-office role from our Atlanta headquarters, collaborating with a team that values reliable partnerships and long-term solutions.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Experience with Windows operating systems.
• Clear written and verbal communication.
• Ability to prioritize issues by urgency and impact.
• Willingness to work flexible shifts.
• Ability to lift up to 50 lbs.

Responsibilities

• Monitor customer-facing systems and resolve technical issues.
• Create and modify work orders.
• Configure and troubleshoot Immix monitoring platform.
• Configure and troubleshoot wireless bridges, including Ubiquiti systems.
• Configure and troubleshoot basic networking.
• Monitor network security and report breaches.
• Follow standard operating procedures for maintaining customer networks and devices.
• Report service-impacting issues quickly after detection.
• Respond to escalations within established SLA windows.
• Open, manage, and track internal support tickets.
• Provide internal and external incident notifications.
• Configure and troubleshoot Milestone and Geovision VMS platforms.
• Configure and troubleshoot SonicWall firewalls.
• Configure and troubleshoot Innovi, VCA, and Calipsa analytics.
• Configure and troubleshoot PRTG network health monitoring.
• Configure and troubleshoot IP camera systems, including Axis, LPR, FLIR, Hanwha, and SightLogix.
• Manage POE switches.
• Use remote-access tools to troubleshoot customer technology.
• Perform scheduled daily, weekly, monthly, and quarterly maintenance procedures.

Skills

IP networking

Troubleshooting

Windows OS

Communication skills

Follow procedures

Teamwork

Learning mindset

Education

Post-secondary education in a related field

Tools

Immix monitoring platform

Milestone VMS

Geovision VMS

SonicWall

PRTG

Axis cameras

Ubiquiti wireless

Genetec

Calipsa analytics

Job description

EyeQ Monitoring in Atlanta, GA is seeking a Technical Services & Support Technician to monitor and support nationwide customer-facing systems. You will check system health across platforms, identify issues, and resolve or expedite problems while supporting networking, firewalls, cameras, and video analytics.

You’ll work in an in-office role from our Atlanta headquarters, collaborating with a team that values reliable partnerships and long-term solutions.