Monitoring & Security Systems Technician

EyeQ Monitoring; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

EyeQ Monitoring, based in Atlanta, GA, seeks a technically minded Technical Services & Support Technician to monitor and support customer-facing systems nationwide. You will monitor system health, identify issues, and escalate as needed, supporting networking, cameras, analytics, and remote monitoring technology.

This in-office role is located at our Atlanta, GA office, with a strong emphasis on following procedures, maintaining security, and delivering reliable service to clients across the

Qualifications

• Basic IP networking experience
• Strong troubleshooting and problem-solving skills
• Experience with Windows operating systems
• Clear written and verbal communication skills
• Detail-oriented and thorough
• Ability to follow established procedures
• Willingness to work day, night, and/or flex shifts
• Comfortable working independently and in a team

Responsibilities

• Monitor customer-facing systems and proactively identify and resolve technical issues
• Create and modify work orders as needed
• Configure and troubleshoot the Immix monitoring platform
• Configure and troubleshoot wireless bridges, including Ubiquiti systems
• Configure and troubleshoot basic networking systems
• Monitor network security and document and report potential breaches
• Follow standard operating procedures for maintaining customer networks and devices
• Respond to and resolve customer escalations within established SLA windows
• Open, manage, and track internal support tickets
• Provide internal and external incident notifications
• Configure and troubleshoot Milestone and Geovision VMS platforms
• Configure and troubleshoot SonicWall firewalls
• Configure and troubleshoot PRTG network health monitoring
• Configure and troubleshoot IP camera systems (Axis, LPR, FLIR, Hanwha, SightLogix)

Education

Post-secondary education in related field

Tools

Milestone

Geovision VMS

SonicWall

PRTG

Axis cameras

Job description

EyeQ Monitoring, based in Atlanta, GA, seeks a technically minded Technical Services & Support Technician to monitor and support customer-facing systems nationwide. You will monitor system health, identify issues, and escalate as needed, supporting networking, cameras, analytics, and remote monitoring technology.

This in-office role is located at our Atlanta, GA office, with a strong emphasis on following procedures, maintaining security, and delivering reliable service to clients across the