Security Systems Field and Service Engineer

Cobalt Service Partners, LLC; Dallas (TX); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

3 weeks vacation accrual rate

9 company-wide paid holidays

Full health benefits

401k with company matching

Company vehicle or allowance

Hilti tools provided

Tools and uniforms paid for

Training/licensing paid for

Uniforms and gear

Professional development opportunities

Résumé du poste

Digi Security Systems seeks an experienced Field Engineer (Elite Resource Technician) in the Dallas, TX area to diagnose complex security system issues and engineer solutions beyond standard playbooks. You will lead advanced programming, networked integrations, and on-site mentoring while traveling to partner sites.

Ideal candidates have expert-level expertise in access control, CCTV, and intrusion alarms with seven years of field experience and a strong customer-facing presence.

Qualifications

• Expert-level background in Access Control, CCTV, and Burglar/Intrusion Alarm systems.
• Minimum of seven (7) years of experience in the commercial security systems field.

Responsabilités

• Troubleshooting complex, intermittent, or escalated system issues across multiple systems and networks.
• Professional service of access control, CCTV, and burglar/intrusion alarm systems.
• Advanced programming to meet Partner needs, including cross-panel linkages and event-driven automations.
• High-level system integration using networks/servers and APIs/SDKs for third-party platforms.
• Owns problems with root-cause analysis and drives permanent resolutions.
• Conducts internal quality audits and contributes to training and SOPs.
• Provides on-the-job training and mentoring to technicians on-site.
• Communicates progress clearly with partners and internal staff.
• Completes project documentation, as-built drawings, and close-out photos.

Connaissances

Access Control

CCTV

Intrusion Alarm Systems

Outils

Hilti tools

Description du poste

Security Systems Field and Service Engineer

Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for public and private partners. We've built our reputation on innovation and reliable service, and we're known as the industry's experts.

Position Overview

Digi Security Systems is seeking an experienced Field Engineer to join our operations in the Dallas, TX area. Field Engineers, known internally as Elite Resource Technicians (ERGs), are the most technically advanced service providers at Digi. This is not a standard installation or service role. ERGs are called in when a system, an integration, or a partner's environment requires expertise beyond what a general technician can provide. They are expected to diagnose root causes others miss, engineer solutions where no standard playbook exists, and represent Digi's technical credibility directly to partners.

This individual must have an expert-level background in Access Control, CCTV, and Burglar/Intrusion Alarm systems, and a minimum of seven (7) years of experience in the commercial security systems field.

Please note, this role will require regular travel to the Dallas, TX area. Rate of pay is dependent on experience.

Main Responsibilities:

• Troubleshooting: Diagnoses complex, intermittent, or previously unresolved system issues that have escalated beyond the standard service team's ability to fix, including issues spanning multiple systems, subcontractors, or network environments. Performs root-cause analysis rather than symptom-level fixes, and serves as the final escalation point for field issues other technicians have been unable to resolve.
• Service: Responsible for the professional service of access control, CCTV, and burglar/intrusion alarm systems.
• Programming: Ensures project systems are programmed to the highest standard and organized to work well for the client. Performs advanced, customized programming to meet specific Partner needs, including global/local I/O logic, cross-panel linkages, and event-driven automations, often with no manufacturer-standard template to follow.
• Networking: Completes high level integration and programming of systems, using both networks and servers, including cross-system integration with third‑party platforms (e.g., Active Directory, building management, visitor management) via APIs, SDKs, or scripting.
• Problem Solving: Takes ownership of problems that don't have a documented solution researching, testing, and engineering a fix rather than escalating or working around it. Proactively identifies systemic issues across projects or Partner sites and drives a permanent resolution rather than a one‑off patch. Acts as a technical consultant during project design, flagging integration risks before they become field problems.
• Quality Control: Completes internal audits of Digi's projects and ensures the highest standard of installation is upheld. Writes course content and provides technical expertise for Digi's internal learning and development initiatives.
• Leadership: Provides on‑the‑job training and mentoring on‑site to technicians on their team. Collaborates with other Elite Resources to create standard operating procedures, work exemplars, and training sessions.
• Communication: Respectfully communicates with all local Partner and internal staff on daily progress and all necessary information on any service call or project.
• Documentation: Completes project close out documentation, including as‑built drawings, head end and installation quality pictures. Documents installation quality and completes all required close out documents.
• 2 weeks vacation accrual rate and PTO rate
• 3 weeks vacation accrual rate after first year of employment
• 9 company-wide paid holidays throughout the year
• 401k plan w/corporate matching structure
• Full health benefits offered - medical, dental and vision
• Included life insurance, additional available for purchase
• Accident/critical illness insurance available for purchase
• Full set of Hilti tools
• All hand tools and consumables paid for by company
• Required training/licensing paid for by company
• Voluntary professional development opportunities
• Company laptop, company phone, uniforms and gear
• Company vehicle or personal vehicle allowance
• Yearly stipend for steel‑toed boots and work pants
• Great opportunities for bonus pay

Physical Requirements:

• Ability to lift/move equipment and tools weighing up to 50 lbs.
• Ability to work from ladders or man lifts at extended heights.
• Must be able to differentiate colors.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.

As set forth in Cobalt Service Partners’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.