Security Systems Engineer — Design, Testing & Remote Support

Pro-Tec Design; Minnetonka (MN); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with company match

Paid time off

Holidays

Job summary

Pro-Tec Design in the Twin Cities area is seeking a Security Systems Engineer to support pre- and post-sales engineering for video surveillance, access control, intercom, and intrusion systems. You will test new technologies, troubleshoot issues, and collaborate with manufacturers' support teams.

Responsibilities include creating system designs, installation drawings, site walk support, documentation, remote programming, and health checks while maintaining licenses and certifications; this role

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal and presentation skills.
• Strong customer-facing skills with the ability to gather information quickly, explain technical requirements clearly, and build confidence with clients and stakeholders.
• Demonstrated cross-functional collaboration and critical thinking skills.
• Strong attention to detail and the ability to solve problems logically.
• 3–5 years of experience in the security industry preferred; strong IT experience may be considered in lieu of direct industry experience.
• Knowledge of at least two access control platforms (e.g., Genetec, Lenel, Acre/Feenics, ProWatch, Genea, DSX).
• Knowledge of at least two video surveillance platforms (e.g., Genetec, Milestone, Exacq, Avigilon, OpenEye, YourSix).

Responsibilities

• Develop material quantities, scopes of work, and system documentation based on sales deliverables or bid specifications.
• Create pre-sale system designs, installation drawings, and supporting documentation.
• Support the Sales team during customer site walks by recommending technology solutions aligned with customer needs and project requirements.
• Participate in project kickoff meetings with Sales, Project Management, and Production teams to ensure a smooth handoff.
• Conduct technology testing and maintain process guides to support consistent implementation and troubleshooting.
• Provide remote system support, including pre-programming, troubleshooting, and commissioning assistance.
• Prepare and deliver post-sales project documentation to support accurate record-keeping and knowledge transfer.
• Installation drawings
• Door hardware details
• System calculations
• Maintain current licensing and certifications through required renewals and continuing education.
• Develop and deliver training sessions for end users and owners.
• Support the planning, execution, and documentation of system health checks.
• Establish and maintain drawing standards to ensure consistency and quality across projects.
• Maintain approved materials lists and related process documentation.

Skills

Excellent communication

Customer-facing skills

Cross-functional collaboration

Problem solving

Attention to detail

Willingness to work outside hours

Valid driver's license

Background check clearance

Education

High school diploma or equivalent

Tools

Genetec

Lenel

Acre/Feenics

ProWatch

Genea

DSX

Genetec (Video)

Milestone

Exacq

Avigilon

OpenEye

YourSix

Job description

Pro-Tec Design in the Twin Cities area is seeking a Security Systems Engineer to support pre- and post-sales engineering for video surveillance, access control, intercom, and intrusion systems. You will test new technologies, troubleshoot issues, and collaborate with manufacturers' support teams.

Responsibilities include creating system designs, installation drawings, site walk support, documentation, remote programming, and health checks while maintaining licenses and certifications; this role