Security Systems Application Specialist @Microsoft Corporate

LMC Consulting Group; United States; Remote; USD 72,000 - 100,000; Full time

Job summary

An established industry player is seeking a Security Systems Application Specialist to provide technical support for third-party security applications at a major corporate headquarters. This role involves collaborating with project managers and customers to ensure smooth project execution while managing system upgrades and change requests. Ideal candidates will possess strong customer support experience and excellent communication skills, thriving in a remote work environment. This position offers a competitive salary and comprehensive benefits, making it a fantastic opportunity for those looking to advance their careers in a dynamic setting.

Benefits

Healthcare

Vision Insurance

Dental Insurance

401k Match

Paid Family Leave

4 Weeks Vacation

2 Weeks Sick Leave

Qualifications

• 3+ years in customer support, consulting, or system integration with application support.
• Certifications like CCNA, CCIE, Network+, CPP, PSP, CSPM are advantageous.

Responsibilities

• Define technical change requirements to support business objectives.
• Manage system upgrades and maintenance for security applications.

Skills

Customer Support

Communication Skills

Microsoft Office Suite

PowerBI

Problem Solving

Remote Work Proficiency

Education

High School Diploma

Associate's Degree or Related Certification

Tools

Security Tools

Scripting Skills

Job description

Security Systems Application Specialist @Microsoft Corporate

LMC Consulting Group is a leading management consulting firm in the Pacific Northwest. We have an opening for a Security Application Specialist to work for Microsoft’s Corporate Headquarters in their Digital Technology Systems group. The group focuses on managing third-party security-related systems on Microsoft’s corporate network, including:

• Case Management & Dispatch (Perspective)
• Intelligence aggregation applications (SITE, Seerist, Welund)
• Mass notification (Everbridge)

The Security Application Specialist will provide technical support for application upgrades and troubleshooting for these third-party security applications. They will collaborate with project managers, department management, and customers to ensure smooth project execution. The role may also involve business analysis of proposed changes to software, access, infrastructure, or processes, acting as a trusted advisor to management and a technical expert.

Responsibilities include tracking change requests, discussing data flow, demonstrating system functionality, developing and executing test criteria, communicating results, gathering product information from manufacturers, and managing customer relationships. This position is located in North America and involves remote work with minimal travel.

All candidates must be authorized to work in the USA without sponsorship.

Compensation and Benefits

• Salary: $72k to $100k depending on experience
• Benefits: healthcare, vision, dental, LTD, Life, paid family leave, 401k match
• Time off: 4 weeks vacation, 2 weeks sick leave, holidays

Responsibilities

• Define technical change requirements including scope, goals, and deliverables to support business objectives
• Establish project success criteria and manage change requests
• Manage system upgrades and maintenance
• Gather user requirements and facilitate change management

Qualifications

Ideal candidates will have:

• High school diploma required; associate’s degree or related certification is a plus
• At least 3 years of experience in customer support, consulting, or system integration with application support
• Knowledge of security tools is preferred but not mandatory
• Certifications like CCNA, CCIE, Network+, CPP, PSP, CSPM are advantageous
• Software development experience and scripting skills are a plus

Skills

• Ability to work proactively in a remote environment with multiple priorities
• Excellent facilitation, written, and verbal communication skills
• Proficiency with Microsoft Office suite and familiarity with PowerBI
• Experience working in diverse, global enterprise environments
• Customer support experience is essential
• Comfortable multitasking and engaging with detailed problem areas
• Effective communication via email, chat, phone, and video conferencing

Requirements

• Work hours may vary to align with global teams, including early or late hours
• Self-managed with the ability to work remotely
• Located in the USA and authorized to work legally
• Up to 10% travel for system upgrades, meetings, or issue resolution
• English language proficiency required
• Provide a proper home office setup with reliable internet; laptop provided by LMC