Clinical Application Portfolio Leader - ECW/Provider Services

Pennant Group; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Clinical Applications Portfolio Leader, where your expertise in clinical software will drive operational efficiencies and enhance financial performance. This role bridges clinical operations and IT, focusing on optimizing eClinicalWorks to improve patient care. You will analyze workflows, provide training, and monitor performance metrics to ensure the success of clinical applications. With a commitment to innovation, you'll stay updated on the latest technology trends to propose solutions that enhance operational efficiency. If you are passionate about transforming healthcare services, this opportunity is for you.

Benefits

Medical, Dental, and Vision Plans

401(k) with Company Match

Free e-Courses

Training Sessions and Seminars

Recognition Programs

Qualifications

• 3+ years of experience with eClinicalWorks is required.
• Experience in practice and billing management is essential.

Responsibilities

• Optimize clinical applications to improve operational efficiency.
• Develop training programs for staff on clinical applications.

Skills

eClinicalWorks

Practice Management

Billing Management

Problem-Solving

Analytical Skills

Tools

Epic

PointClickCare

HCHB

Job description

About the Company

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 180 senior living, home health, hospice, and home care operations across the United States! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT, and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their agencies.

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebrate, Ownership.

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters personal and professional excellence and promotes development that leads to continued success.

Overview

The Clinical Applications Portfolio Leader role is designed to optimize the use of clinical applications within our healthcare organization, driving operational efficiencies and improving financial performance. This role will act as a bridge between clinical operations, IT, and financial departments, ensuring that the clinical applications are technically proficient and aligned with the organization's operational goals and financial strategies.

This position focuses on the operational use of eClinicalWorks in the home-based provider services environment, primarily focusing on practice and billing management.

Key Responsibilities

• Application Optimization: Analyze and improve the functionality and utilization of clinical applications. Ensure that these tools are customized to meet the unique needs of our healthcare professionals or implemented with best practice standards if underutilized , leading to enhanced patient care and operational efficiency.

• Workflow Analysis and Enhancement: Continuously assess and refine workflows and processes through the adept use of clinical applications. Focus on reducing documentation time, streamlining workflow processing, and expediting ordering and signing processes to ensure timely patient lifecycle milestones are accomplished .

• Training and Support: Develop and deliver comprehensive training programs for agency staff, ensuring high proficiency in the use of clinical applications. Provide ongoing support and troubleshooting to address any application-related issues promptly. Identify support trends and recurring issues in local operations to create targeted education and self-support options for resolution.

• Performance Monitoring: Establish and monitor key performance indicators (KPIs) related to clinical application usage. Focus on metrics such as documentation time, workflow processing time, ordering signing time, and indirect staffing costs. Create plan for improving current operations and a timeline to meet target metrics , as well as maintaining target metrics once achieved.

• Financial Impact Analysis: Collaborate with the ED to analyze and report on the financial impact of improved operational efficiencies. Focus on demonstrating gains in financial margins attributable to optimized clinical application usage. Review current application and interface utilization , implementing or removing current applications and interfaces that achieve operational goals and working with project manager to renegotiate pricing and contracts where applicable.

• Stakeholder Engagement: Foster strong relationships with stakeholders across clinical operations, IT, and finance. Understand their needs and challenges, ensuring that t he portfolio of clinical applications and the local use of specific applications meet their requirements and contribute to the organization’s overall success.

• Innovation and Improvement: Stay abreast of the latest developments in clinical software and technology , including new vendor software features and new-to-market services that achieve operational goals . Propose and implement innovative solutions that can further enhance operational efficiency and financial performance.

Job Requirements

• 3 + years eClinicalWorks training, implementation, project management, or user experience required .

• 3+ years of experience in practice management, billing management, or provider support is required .

• Additional experience with Epic, PointClickCare , HCHB , supply interfaces, medication interfaces, or other clinical applications is a plus .

• Strong problem-solving, troubleshooting, and analytical skills.

• Position requires 25 % travel to supported locations .

Conclusion

T he Clinical Apps Portfolio Leader role harnesses clinical applications' full potential to transform our healthcare services. This role will drive our organization towards unparalleled operational efficiency and financial success by focusing on application optimization, workflow enhancement, and financial impact .

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employees’ needs.

We offer a comprehensive benefits package from a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k), company match, and various other features. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees with a wide range of free e-courses through our Learning Management System, as well as training sessions and seminars.

Compensation: Based on experience.

Type: Full Time

Location: Remote

Travel: Requires 25 % travel to supported locations .

Pennant Service Center

1675 E. Riverside Drive, #150

Eagle, ID 83616

If interested in this position, please submit a resume for consideration. We look forward to hearing from you!

About The Pennant Group

You can learn more about The Pennant Group at www.pennantgroup.com

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.