Security Support Specialist

Corewell Health; Big Rapids (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established health system is seeking dedicated floor coordinators to provide exceptional customer service and security support. In this dual role, you will assist with patient registration, manage waiting room coordination, and ensure compliance with hospital policies. This position is perfect for those who thrive in dynamic environments and have a passion for helping others. Join a team that values collaboration and innovation, and be part of a mission to improve health and inspire hope in the community. With comprehensive benefits and a supportive work culture, this opportunity is ideal for those looking to make a meaningful impact in healthcare.

Benefits

Comprehensive benefits package

On-demand pay program

Discounts directory

Identity theft protection

Retirement options with match savings

Qualifications

• High School Diploma or equivalent required.
• At least 21 years old with a valid Michigan driver license.

Responsibilities

• Provide high-level customer service and assist with patient registration.
• Manage conflicts and ensure safety in the waiting area.

Skills

Customer Service

Conflict Resolution

Communication

Verbal De-escalation

Education

High School Diploma

Associate's Degree in Public Administration

Vocational/Technical Certificate

Job description

Job Summary

Provides high level customer service in a dual role with Security and Registration as floor coordinators/Welcome attendants. Assist locations with modernized registration support while providing security support when needed.

Essential Functions

• Performs best in class customer service, while maintaining highly visible waiting room coordination to deter violations of hospital policies and criminal acts.
• Acts as agent to support and encourage self-service model of patient registration.
• Documents information on incident reports and other required documents in a thorough, factual and timely manner.
• Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance.
• Provides access control for secured areas.
• Communicates and collaborates with patients, visitors, and members of the health care team.
• Manages verbal/physical conflicts using verbal de-escalation, physical presence, restraint techniques, or other appropriate legal force options.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
• Completes required ongoing training and education, including department specific requirements, and maintains required licensure and certifications.
• Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration.

Qualifications

Required

• High School Diploma or equivalent experience.
• At least 21 years of age with valid Michigan driver license.
• LIC-Driver's License - STATE_MI State of Michigan Upon Hire.
• CRT-First Aid - AHA American Heart Association 180 Days.

Preferred

• Associate's Degree or equivalent in Public Administration, Business, or Criminal Justice.
• Vocational/Technical One year certificate from college or technical school.
• 2 years of relevant experience in customer service, law enforcement, military, or any other related field.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement - to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv.

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance.

• Traditional and Roth retirement options with service contribution and match savings.

• Eligibility for benefits is determined by employment type and status.

Primary Location: SITE - 14755 215th Ave

Department Name: Security Consumer Support - West

Employment Type: Full time

Shift: Day (United States of America)

Weekly Scheduled Hours: 40

Hours of Work: 9 a.m. - 5 p.m.

Days Worked: Monday - Friday

Weekend Frequency: N/A