Security Support Engineer: Turn Risk into Action

Marlabs Inc.

Indianapolis, Northern (IN, KY)

Hybrid

USD 85,000 - 110,000

Full time

14 days+

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Job summary

Marlabs Inc. is seeking a Security Engineer - Customer Support to serve as the primary contact for users of application and cloud security tools.

You will guide teams in adopting security platforms, explain findings, and remediate issues with a strong emphasis on customer experience. Ideal candidates bring 2+ years in security-focused roles, familiarity with OWASP Top 10 and cloud security, and proven ability to translate technical concepts for non-security audiences.

Qualifications

2+ years of experience in security engineering or related role supporting security tools.
Knowledge of application and cloud security concepts (OWASP Top 10, IAM, vulnerability remediation).
Experience with enterprise ticketing platforms (ServiceNow) and SLA-driven support.
Ability to explain security concepts to non-security audiences and provide remediation guidance.

Responsibilities

Prioritize and resolve security-related requests in ServiceNow per SLAs.
Onboard teams to security tools with setup guidance and education.
Explain findings, risks, and remediation actions to users.
Provide hands-on support and escalate complex issues to engineering.
Collaborate with security, engineering, and operations to improve support experience.
Develop knowledge base, runbooks, and identify automation opportunities.