Security Supervisor- Second Shift, Full Time

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Paid time off

On-site self-parking discount

401(k) match

Employee assistance programs

Career growth opportunities

Free meal per shift

Room discounts

Discounts at Marcus restaurants

Health & benefits for full-time

Job summary

The Pfister Hotel in Milwaukee, part of Marcus Hotels & Resorts, seeks a Second Shift Security Supervisor to lead the Security team, protect guests and associates, and uphold legendary hospitality. You will supervise officers, run shift operations, handle incidents, and ensure safety across the property with proactive measures.

The role requires leadership, experience with security systems, and a commitment to exceptional guest service in a luxury setting.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in Criminal Justice, Security Management, Hospitality Management, Business Administration, or related field preferred; supervisory experience strongly preferred.
• Strong leadership, coaching, communication, customer service, and conflict-resolution skills; ability to motivate teams and enforce policies.
• Experience with incident response, investigations, CCTV monitoring, access control systems, and report writing.

Responsibilities

• Supervise, coach, and support Security Officers, providing direction and guidance to ensure service, professionalism, and policy compliance.
• Lead daily shift operations with briefings, post assignments, staffing, and security updates.
• Oversee incident response, investigations, and documentation, escalating when necessary.
• Review security operations, patrols, reports, lost-and-found, key control, and policy compliance.
• Maintain a safe environment for guests, associates, visitors, and assets through proactive security measures.
• Monitor incidents and use de-escalation techniques to resolve issues.
• Inspect guest areas, public spaces, parking, restricted areas, doors, and life-safety equipment for risks.
• Operate CCTV, alarms, access control, radios, and other security equipment.
• Investigate incidents and prepare accurate, detailed reports.
• Provide guest service support, directions, escorts, and manage lost and found items.

Skills

Leadership

Coaching

Communication

Customer service

Conflict resolution

Education

High school diploma or equivalent

Associate/Bachelor in Criminal Justice

Tools

CCTV monitoring

Access control systems

Life-safety equipment

Job description

Description

Are you a confident leader who is passionate about safety, security, and exceptional guest service? Do you thrive in a fast-paced environment where no two days are the same? The Pfister Hotel, Milwaukee’s premier luxury hotel, is seeking a Second Shift Security Supervisor to lead our Security team, ensure the safety of our guests and associates, and help uphold the legendary service and hospitality that defines our iconic property. If you are a proactive problem-solver with strong leadership skills and a commitment to excellence, we invite you to join our team and be part of The Pfister’s enduring legacy.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What You Will Be Doing

• Supervise, coach, and support Security Officers, providing direction, performance oversight, and guidance to ensure consistent service, professionalism, and compliance with hotel standards.
• Lead daily shift operations by conducting shift briefings, assigning posts and patrols, coordinating staffing needs, and communicating important operational and security updates.
• Oversee and support incident response and investigations, including emergency situations, guest concerns, safety incidents, and security violations, while ensuring proper documentation and escalation when necessary.
• Review and ensure completion of security operations, including patrols, inspections, officer reports, lost-and-found procedures, key control, and compliance with departmental policies and procedures.
• Maintain a safe and secure environment for guests, associates, visitors, and hotel assets through proactive security measures and regular property patrols.
• Monitor and respond to security and safety incidents, including emergencies, suspicious activity, disturbances, injuries, and guest concerns, using sound judgment and de-escalation techniques.
• Conduct routine inspections of guest areas, public spaces, parking facilities, restricted areas, doors, locks, emergency exits, and life-safety equipment to identify and address potential risks.
• Operate and monitor security systems, including CCTV, alarms, access control systems, radios, and other security equipment to ensure property protection.
• Investigate incidents and document findings by gathering information, reviewing surveillance footage, interviewing involved parties, and preparing accurate, detailed reports.
• Provide exceptional guest service and operational support by assisting guests with directions and escorts, managing lost and found items, handling package deliveries, and supporting hotel operations as needed.

Position Requirements

• High school diploma or equivalent required; associate's or bachelor's degree in Criminal Justice, Security Management, Hospitality Management, Business Administration, or a related field preferred; previous supervisory or team leadership experience strongly preferred.
• Strong leadership, coaching, communication, customer service, and conflict-resolution skills, with the ability to motivate teams, enforce policies, and maintain a positive guest experience.
• Demonstrated ability to remain calm under pressure, make sound decisions, manage emergency situations, and hold team members accountable in a professional and respectful manner.
• Experience with incident response, investigations, CCTV monitoring, access control systems, emergency procedures, and report writing, including the ability to prepare and review accurate incident documentation.
• Basic computer proficiency and the ability to learn and utilize hotel and security technology systems; bilingual communication skills are a plus.
• Ability to work a flexible schedule, including second shift, weekends, holidays, special events, and overtime as needed, while meeting the physical requirements of the role, including extended standing and walking, conducting patrols, climbing stairs, responding to emergencies, and occasionally lifting up to 50 pounds.

What’s In It For You

• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted On-Site Self-Parking
• 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
• Health and Benefit packages are available for full-time associates

Job Type: Full Time, Hourly

Pay Rate: $20-$23, based on experience

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.