Security Supervisor - Retail

Prosegur Security USA, Inc; Virginia, Northern (IL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Prosegur Security USA, Inc. is seeking a vigilant Security Supervisor to lead daily shift operations and ensure client site security.

You will assign posts, monitor access control and incident handling, and produce timely DARs while coordinating with HR/Operations on staff performance and training. You will supervise officers, manage timekeeping, assess coverage, and ensure compliance with OSHA, safety and client policies.

Qualifications

• High school diploma or GED required.
• Active state security license/guard card required (or eligible).
• Strong written and verbal communication and customer-service demeanor.

Responsibilities

• Lead daily shift briefings, assign posts, review post orders and ensure staffing.
• Monitor site activity; enforce access control, visitor management and alarm response.
• Maintain logs, incident reports and day-end DARs with accuracy.
• Conduct post inspections, address deficiencies and escalate as needed.
• Manage badge issuance, turnover, and audit trails per client standards.
• Schedule officers, manage timekeeping and coverage for leave.
• Coach, mentor and onboard officers, support training and certifications.
• Serve as on-site client contact, conduct regular check-ins and reviews.
• Prepare incident summaries and KPI updates for client and operations.
• Ensure compliance with laws and site policies; lead emergency responses.
• Maintain post orders, track training and licenses; manage equipment and inventory.
• Contribute to continuous improvement and scheduling efficiency.

Education

High school diploma/GED

State security license

Tools

CCTV/VMS systems

Access control/badging

Microsoft 365 (Word, Excel, Outlook)

Job description

Work for a company where your individual contributions are recognized and rewarded. We are always hiring professionals eager to exceed customer expectations.

Job Duties & Responsibilities:

Operations & Post Management

• Lead daily shift briefings; assign posts, review post orders, and verify staffing meets contractual requirements.
• Monitor site activity and enforce access control, visitor/vendor management, key control, patrols, escorts, and alarm response.
• Maintainaccuratelogs, incident/accident reports, and pass-downs;submittimelydaily activity reports (DARs).
• Conduct routine post inspections and quality checks; correct deficienciesimmediatelyand elevate issues as needed.
• Manage badge issuance, turn-ins, and audit trailsin accordance withclient standards.

People Leadership

• Schedule officers, manage timekeeping, approve hours, and coordinate coverage for call-offs/vacations.
• Coach, mentor, and develop officers; conduct on-the-job training and refresher drills (post orders, emergencies, de-escalation).
• Execute performance feedback and corrective action in partnership with HR/Operations; uphold fair, consistent standards.
• Support recruiting/onboarding,helpinterview candidates,participatein site-specific training, and verify certifications.

Client Service & Communication

Serve asa primaryon-site point of contact for the client; conduct regular check-ins and service reviews.

• Partner with Facilities/EHS/IT/HR to support safety campaigns, audits, andspecial events.
• Prepare and deliver concise incident summaries and weekly/monthly KPI updates to the client and Operations.

Risk, Compliance & Safety

• Ensure compliance with all applicable laws and site-specific policies (e.g., OSHA, fire/life safety, camera/privacy rules).
• Enforce uniform and appearance standards;maintainequipment readiness (radios, body cams, flashlights, AEDs).
• Lead emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).
• Preserve evidence and scene integrity; coordinate with law enforcement, EMS, and client stakeholders as directed.

Administration & Reporting

• Maintain current post orders/SOPs; recommend updates based on lessons learned and client feedback.
• Track training, licenses, and certifications; ensure all officersremainfully compliant andjob-ready.
• Control site inventory (badges, keys, forms, PPE);submitpurchase/repair requests per approval matrix.
• Contribute to continuous improvement initiatives and cost-effective scheduling.

Qualifications

• Required:High school diploma/GED; minimum1–3 yearsof security experience with1+yearin a supervisory role.
• Active state security license/guard card for[State](or eligibility to obtain prior tostart).
• Valid driver's license (if site requires driving) and ability to pass background/drug screening.
• Strong written/verbal communication; professional customer-service demeanor; conflict resolution and de-escalation skills.
• Proficiencywith common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook).
• Ability toworkvariable shifts, weekends/holidays, and respond to after-hours incidents as needed.

EEO Statement:

Proseguris an equal opportunity employer and values diversity and inclusion at our company.We do not discriminateon the basis ofrace, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

License # 116058

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