Security Supervisor's: $23-$26/hour

Securitas Global Clients America; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Retirement plan

Medical and dental coverage

Company-paid life insurance

Paid holidays

Paid time away from work

Job summary

Securitas Global Clients America in Boston is looking for a Supervisor to oversee Security Officers and ensure compliance with post orders. The ideally qualified candidate will have a high school diploma and at least 2 years of experience in security.

Responsibilities include training staff, maintaining communication with clients, and preparing necessary reports. The position offers advantages such as a retirement plan, medical coverage, and paid holidays.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of experience in security or related field.
• Knowledge of security operations, supervisory practices, and customer service.

Responsibilities

• Supervise Security Officers and ensure compliance with post orders.
• Train and coach Security personnel on practices and policies.
• Maintain communication with client representatives to ensure service quality.
• Prepare and submit required reports as needed.

Skills

Supervisory practices

Knowledge of security operations

Customer service skills

Communication skills

Organizational skills

Education

High School Diploma or G.E.D.

2 years of related experience

Job description

Essential Functions

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education / Experience

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Working Conditions (Physical / Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. Additional demands include maintaining composure in urgency, background checks, licensing, overtime, multitasking, basic computer usage, communication skills, standing, walking, climbing, reaching, lifting up to 25 pounds, vision requirements, vehicle use, exposure to inclement weather, and handling confidential information.

EEO Statement

EOE/M/F/Vet/Disabilities

Benefits

• Retirement plan
• Employer‑provided medical and dental coverage
• Company‑paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work