Security Supervisor - College Campus - Flexible Hours/Weekend Availability

Securitas Global Clients America; Cambridge (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas Global Clients America is actively looking for a Security Supervisor in Cambridge, MA. The role involves supervising and training security personnel, ensuring compliance with company policies and post orders, and maintaining a high standard of customer service.

Applicants should possess a High School Diploma or G.E.D. along with at least two years of related experience. The position comes with a comprehensive benefits package including medical coverage and a retirement plan.

Qualifications

• Minimum 2 years of related experience in security or retail preferred.
• MAY require state or municipal licensing for Security Officers.
• Ability to maintain professional composure under pressure.

Responsibilities

• Supervise Security Officers and company personnel at client sites.
• Train Security Officers and review assignment details.
• Ensure reporting and post orders are followed.

Skills

Security operations knowledge

Supervisory practices

Customer service orientation

Organizational skills

Ability to motivate performance

Education

High School Diploma or G.E.D.

Job description

Job Title

Security Supervisor, Cambridge, MA

Responsibilities

• Supervise Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client sites; ensure all post orders are followed, established rounds are completed, and required reports are filed; notify proper authorities and clients in emergency situations.
• Coach and discipline personnel as appropriate; seek advice from company management or designated representatives; meet personally with employees and document coaching and disciplinary actions.
• Train Security Officers and other company personnel; review post orders and other assignment details with subordinates.
• Assist in the submission of payroll and personnel information to the company.
• Coordinate with company management or designated representatives to ensure adequate coverage of all posts and positions.
• Prepare, file, and submit various reports as required.
• Inspect posts on schedule and meet with subordinates to outline tasks and responsibilities.
• Meet with client representatives as scheduled or as needed to assure that all security requirements are met and to provide quality customer service.
• Carry out supervisory duties in accordance with company policies, procedures, and applicable state and federal laws. Duties may include interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education and Experience

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies

• MAY be required to hold and continue to meet the requirements for any applicable state, county, and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and across diverse cultures.

Working Conditions

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage, and operating controls.
• Seeing, hearing, speaking and writing clearly to communicate with employees and clients, observe and report incidents, and direct others.
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• Regular use of vehicle for the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Depending on assignment, may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

Benefits

• Retirement plan
• Employer‑provided medical and dental coverage
• Company‑paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

EEO Statement

EOE/M/F/Vet/Disabilities