Security Supervisor - Retail

Prosegur Security USA, Inc; Buffalo, Northern (NY, KY); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Prosegur Security USA, Inc. is seeking a Security Site Supervisor to lead a busy retail location, directing a team of officers, coordinating with the client, and ensuring the safety of employees, customers, and property daily.

You will run shift briefings, assign posts, oversee access control and patrols, maintain logs and incident reports, and provide clear summaries to the client. This role requires quick decision-making, mentorship, and a calm, professional presence under pressure.

Qualifications

• 3+ years of retail security experience, including supervisory duties.
• Strong communication and leadership skills.
• Ability to document incidents and maintain logs.
• Willingness to pass background check and drug screening.

Responsibilities

• Lead daily shift briefings and staff assignments to meet contract requirements.
• Oversee access control, patrols, visitor/vendor management, and incident response.
• Maintain logs and incident reports; provide clear summaries to the client.
• Provide coaching and onboarding support for new officers.

Skills

Leadership

Communication

Calm under pressure

Flexibility

MS Office 365

Education

High school diploma or GED

Tools

CCTV systems

Access control

MS Office 365

Job description

Step into a leadership role where your experience matters. As our Security Site Supervisor, you'll run the show at a busy retail location - leading a team of officers, building a strong relationship with the client, and keeping employees, shoppers, and property safe every day. If you're a natural leader who thrives on structure, mentorship, and making quick decisions under pressure, we want to hear from you.

What You'll Do

Lead the Site

• Run daily shift briefings, assign posts, and make sure staffing always meets contract requirements
• Oversee access control, patrols, visitor/vendor management, and alarm response
• Keep accurate logs, incident reports, and daily activity reports; catch and fix issues before they become problems

Lead the Team

• Build the schedule, manage timekeeping, and keep coverage solid through call‑offs and vacations
• Coach and train officers - post orders, emergency response, de‑escalation - and help them grow
• Deliver fair, consistent feedback and support recruiting/onboarding for new hires

Be the Face of the Site

• Serve as the client's go‑to contact, with regular check‑ins and service reviews
• Partner with facilities, HR, and safety teams on audits, campaigns, and special events
• Share clear incident summaries and performance updates

Keep Everyone Safe

• Lead the response to emergencies - medical, evacuations, severe weather, and more
• Enforce uniform standards and keep equipment (radios, AEDs, flashlights) mission‑ready
• Ensure compliance with OSHA and site‑specific safety protocols

What You Bring

• High school diploma/GED and 3+ years of retail security experience, including 1+ year supervising a team.
• Strong communication skills and a calm, professional presence under pressure
• Comfort with CCTV/access control systems and Microsoft 365
• Flexibility for variable shifts, weekends/holidays, and occasional after‑hours response
• Ability to pass a background check and drug screening

Pay rate: $25/hour | Weekly Pay |

Schedule: Tuesday-Saturday Day Shifts (Flexibility Sunday - Monday is a MUST)

EEO Statement:

Proseguris an equal opportunity employer and values diversity and inclusion at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.Lic#: 11000232279

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