Security Supervisor (Overnight Shift - Full Time)

Fortune Bay Resort Casino; Tower (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Fortune Bay Resort Casino in Tower, MN seeks a Security Supervisor to lead Security Officers and ensure a safe environment for guests and staff. The role oversees operations in the absence of the Security Manager, monitors entrances and gaming areas, and coaches officers to maintain high standards of performance and compliance.

The position requires prior security and supervisory experience, CPR and TIPS certifications within one year, and a strong emphasis on teamwork and incident response.

Qualifications

• High School diploma or GED required.
• Prior security and supervisory experience preferred.
• CPR and TIPS certification within one year of employment.
• Strong typing, listening, problem-solving and observation skills.

Responsibilities

• Perform all duties required of a Security Officer.
• Patrol parking lots, entrances, gaming areas and buildings.
• Maintain safety of customers, employees and casino assets.
• Enforce Security policies and meet department standards.
• Respond to EMS calls and incident reporting.
• Lead and coach Security Officers; participate in meetings and share information.

Skills

Security knowledge

Supervisory experience

Attention to detail

Communication skills

CPR certification

TIPS certification

Education

High School Diploma or GED

Job description

Gaming Class: Compact/Gaming License Required

Position Summary:

The Security Supervisor is the immediate Supervisor to Security Officers and isdirectly responsible for the effective operation of the department in the absence of the Security Manager. The Security Supervisor will provide and maintain a safe environment for customers, employees, and casino assets and prevent loss of profit due to fire, theft, vandalism, embezzlement, and other forms of crime.

Core Duties and Responsibilities:

The Security Supervisor is responsible for the following duties:

• Perform all duties required of a Security Officer.
• Patrol parking lots, monitor main entrance, patrol gaming areas, conduct buildings patrols.
• Provide positive customer and employee interaction.
• Adhere to Security policies and procedures.
• Ensure high standards of performance of Security Officers.
• Issue discipline to personnel on an immediate basis for severe infractions.
• Acknowledge good employee performance.
• Serve as a role model to Security Officers and other employees.
• Attend all Security meetings, communicate with departmental supervisors, and complete reports as needed.
• Pass on information of importance to the Security Manager.
• Be on the casino floor always monitoring the Security Officers.
• Ensure understanding of departmental policies and procedures.
• Establish goals, identify needs for training, provide reference materials as needed, and monitor progress of Security Officers.
• Provide coaching on job related deficiencies.
• Assist in updating policies and procedures as new incidents occur.
• Respond to EMS calls.
• Conduct temperature checks for guests and employees as needed.
• Perform other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Qualifications – Education and Experience:

Minimum Qualifications:

• The Security Supervisor must have a High School diploma or general education degree (GED).
• Prior security experience.
• Prior supervisory experience.
• Incumbent must obtain CPR certification within one year of employment.
• Incumbent must become Tips Certified within one year of employment.
• Must have good typing, listening, problem solving, and observation skills.

Preferred Qualifications:

• Ability to read and interpret documents such as safety rules,operating and maintenance instructions, and procedure manuals.
• Ability to writeroutine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with issues which may involve severalconcrete variables in standardized situations.
• Ability to be alert and awareof surroundings at all times.
• Courteous, team player, reliable, show self-discipline, open-minded, helpful, confident, be a self-starter, flexible, and works well under stress.
• Must remain professional at all times.
• Is respectful, fair, and honest.

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Ability to stand for long periods of time.

Ability to lift up to 50 pounds.

Ability to endure harsh weather conditions.

Ability to drive with a valid driver’s license.

20/20 vision with or without corrective lenses.

Ability to tolerate various scents, noises, and bright lights.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Confidentiality:

Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.

Ethics Code:

I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.