Security Supervisor: Lead Guard & Access Control

Garda World Security; Dalton (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer 2

Paid time off and holidays

Disability coverage

Life insurance options

Uniform provided

Job summary

GardaWorld Security Services is seeking a Supervisor Security Officer in Dalton, GA to oversee gate guard and concierge staff, ensure coverage across shifts, and maintain high standards of customer service and safety.

You will supervise officers, enforce policies, manage access control and post inspections, and coordinate with emergency teams as needed. A strong background in security, communication, and teamwork is essential.

Qualifications

• At least two (2) years of relevant security experience in a corporate setting preferred.
• High school diploma or equivalent; college degree preferred.
• Familiarity with public safety and security protocols, including access control and CCTV.
• Current First Aid, CPR, and AED certifications are a plus.
• Strong verbal and written communication abilities.
• Demonstrated observation, problem solving and customer service skills.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• All valid certifications and licenses required by state laws.
• Be authorized to work in the U.S.
• HS Diploma or GED required; able to pass extensive screening.

Responsibilities

• Supervise and direct gate guard and concierge officers during assigned shift.
• Assign posts, monitor performance, and ensure coverage at all times.
• Provide guidance, training, and coaching to officers on procedures and customer service.
• Conduct shift briefings, pass-downs, and post inspections.
• Enforce company policies, post orders, and client-specific requirements.
• Perform customer service duties like welcoming, verifying identity, and guiding visitors.
• Manage access control and interior guard duties.
• Provide coverage for all shifts and posts as needed.
• Inspect security equipment and report maintenance needs.
• Respond to incidents, provide first aid, and coordinate with emergency teams.
• Write incident reports and communicate security concerns.
• Ensure the safety and protection of individuals and property.

Skills

Customer service

Communication

Observation

Problem solving

MS Word/Excel/Outlook

Education

High school diploma or equivalent

College degree preferred

Tools

CCTV

Access control systems

Job description

GardaWorld Security Services is seeking a Supervisor Security Officer in Dalton, GA to oversee gate guard and concierge staff, ensure coverage across shifts, and maintain high standards of customer service and safety.

You will supervise officers, enforce policies, manage access control and post inspections, and coordinate with emergency teams as needed. A strong background in security, communication, and teamwork is essential.