Security Supervisor: Guest Safety & Incident Response

Ute Mountain Casino Hotel; Towaoc (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

Ute Mountain Casino Hotel in Towaoc, CO is seeking an Assistant Security Manager to support daily operations, lead ambassadors, and help ensure safety for guests and staff. You will supervise staff, coordinate coverage, conduct investigations, and ensure regulatory compliance.

The role also involves providing operational support during peak times, assisting with scheduling and training, and maintaining a calm, service‑oriented presence across the enterprise.

Qualifications

• Must be 21 years or older and able to obtain a Gaming Commission license.
• Must have a valid driver's license and be insurable.
• Strong professionalism, reliability, and discretion.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Supervise security ambassadors on shift and provide coaching.
• Respond to incidents; coordinate with first responders and leadership.
• Assist with onboarding, training, and regulatory compliance.
• Conduct property patrols and report hazards or incidents.
• Foster calm, respectful guest interactions and conflict resolution.
• Assist with shift scheduling, documentation, and incident reports.
• Ensure actions comply with casino policies and laws.

Skills

Security leadership

De-escalation

Communication

Guest service

Staff training

Incident response

Operations supervision

Report writing

Problem solving

Security systems

Education

High school diploma or GED

Criminal justice/security management training

Tools

Microsoft Office Suite

Security systems

Job description

Ute Mountain Casino Hotel in Towaoc, CO is seeking an Assistant Security Manager to support daily operations, lead ambassadors, and help ensure safety for guests and staff. You will supervise staff, coordinate coverage, conduct investigations, and ensure regulatory compliance.

The role also involves providing operational support during peak times, assisting with scheduling and training, and maintaining a calm, service‑oriented presence across the enterprise.