Security Supervisor | Full-Time

WESTGATE HOTEL; San Diego (CA); On-site; USD 3,306,000 - 3,582,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Wellness program

Employee meals

Fitness membership discount

Career growth opportunities

Discounts at Grand America Hotels &amp

Resorts properties

Bus trolley access

Job summary

WESTGATE HOTEL in San Diego is seeking a Security Supervisor to lead the Security team and protect guests, staff, and property while delivering luxury hospitality. You will oversee daily security operations, provide coaching, and ensure compliance with policies and safety standards.

The role requires supervising shifts, coordinating training, and responding to emergencies with professionalism and discretion. Experience in luxury hospitality security is highly valued.

Qualifications

• High school diploma or equivalent required; college coursework in Criminal Justice, Hospitality, Business, or related field preferred.
• Valid California Guard Card required or ability to obtain upon hire.
• Valid California Driver License with an acceptable driving record.
• CPR and First Aid certification preferred or ability to obtain.
• Minimum two years of security, loss prevention, hospitality security, law enforcement, or related experience; supervisory experience preferred.
• Luxury hotel or resort security experience strongly preferred; Forbes luxury hospitality experience preferred.

Responsibilities

• Supervise the daily operations of the Security Department and provide leadership to Security Agents during assigned shifts.
• Assign work, monitor performance, and provide coaching, training, and ongoing development to Security team members.
• Assist with recruiting, onboarding, scheduling, performance evaluations, corrective action, and employee development.
• Conduct routine patrols of guest floors, public areas, parking facilities, back-of-house areas, and hotel grounds.
• Respond promptly and professionally to guest concerns, emergencies, accidents, disturbances, and security incidents.
• Investigate incidents, accidents, and safety concerns while preparing accurate, detailed, and timely incident reports.
• Coordinate emergency response procedures, evacuations, medical incidents, fire alarms, and crisis situations.
• Develop and recommend improvements to security procedures, emergency response plans, and departmental processes.
• Coordinate with local law enforcement, emergency responders, and regulatory agencies as needed.
• Assist in developing and delivering training programs for hotel staff, including emergency procedures, fire safety, CPR, first aid awareness, and workplace safety.
• Monitor surveillance systems, alarm systems, access control systems, and security equipment to ensure operational readiness.
• Identify and report safety hazards, maintenance concerns, and potential security risks throughout the property.
• Maintain key control, lost and found procedures, and other departmental security programs.
• Assist in monitoring departmental payroll, expenses, scheduling, and operational resources.

Skills

Leadership

Coaching

Communication

Investigation

Report writing

Emergency response

Security operations

Patrolling

Conflict resolution

Customer service

Training

Education

High school diploma

California Guard Card

CPR/First Aid certification

Job description

• On-site
• Pay or shift range: $24 USD to $26 USD
  The listed pay range is a general guideline and not a guarantee of compensation. Final pay is determined based on a variety of factors, such as experience, qualifications, location, and internal considerations.
• Hospitality
• Full-Time
• Requisition #: HOTEL004179

Description

Starting at $24.00 – $26.00/hour | Full-Time

Classification: Non-Exempt

Great hospitality begins with a safe and welcoming environment. We're looking for a Security Supervisor who is passionate about protecting people, leading teams, and creating exceptional guest experiences. In this role, you'll lead our Security team in maintaining the safety and security of our guests, employees, visitors, and hotel property while delivering the professionalism, service, and care that define luxury hospitality.

What Your Day-to-Day Looks Like:

The Security Supervisor is responsible for supporting the daily operations of the Security Department while maintaining a safe, secure, and welcoming environment for guests, employees, visitors, and hotel property. This position supervises Security Agents, coordinates departmental activities, responds to incidents, and assists in implementing security, safety, and emergency preparedness programs.

The Security Supervisor serves as a working leader by providing guidance, training, coaching, and operational support while ensuring compliance with hotel policies, safety regulations, and luxury hospitality service standards.

What We’re Looking For:

• Supervise the daily operations of the Security Department and provide leadership to Security Agents during assigned shifts
• Assign work, monitor performance, and provide coaching, training, and ongoing development to Security team members
• Assist with recruiting, onboarding, scheduling, performance evaluations, corrective action, and employee development
• Conduct routine patrols of guest floors, public areas, parking facilities, back-of-house areas, and hotel grounds
• Respond promptly and professionally to guest concerns, emergencies, accidents, disturbances, and security incidents
• Investigate incidents, accidents, and safety concerns while preparing accurate, detailed, and timely incident reports
• Coordinate emergency response procedures, evacuations, medical incidents, fire alarms, and crisis situations
• Develop and recommend improvements to security procedures, emergency response plans, and departmental processes
• Coordinate with local law enforcement, emergency responders, and regulatory agencies as needed
• Assist in developing and delivering training programs for hotel staff, including emergency procedures, fire safety, CPR, first aid awareness, and workplace safety
• Monitor surveillance systems, alarm systems, access control systems, and security equipment to ensure operational readiness
• Identify and report safety hazards, maintenance concerns, and potential security risks throughout the property
• Maintain key control, lost and found procedures, and other departmental security programs
• Assist in monitoring departmental payroll, expenses, scheduling, and operational resources
• Maintain confidentiality regarding hotel operations, guests, employees, investigations, and security matters
• Promote a culture of safety, accountability, teamwork, and exceptional guest service
• Perform additional duties as assigned

What You Bring to the Team:

• High school diploma or equivalent required; college coursework in Criminal Justice, Hospitality, Business, or a related field preferred
• Valid California Guard Card required or ability to obtain upon hire
• Valid California Driver License with an acceptable driving record
• CPR and First Aid certification preferred or ability to obtain
• Minimum two years of security, loss prevention, hospitality security, law enforcement, or related experience required; previous supervisory experience preferred
• Luxury hotel or resort security experience strongly preferred; Forbes luxury hospitality experience preferred
• Strong knowledge of security operations, emergency response procedures, hotel safety regulations, and loss prevention practices
• Demonstrated leadership, coaching, team development, and conflict resolution skills with the ability to professionally de-escalate difficult situations
• Excellent communication, investigation, report writing, and problem-solving skills with the ability to remain calm and exercise sound judgment during emergencies
• Basic computer proficiency, including Microsoft Office, email, scheduling, and security reporting systems
• Ability to maintain confidentiality, work independently, and effectively lead a team
• Flexibility to work days, evenings, overnight shifts, weekends, holidays, and occasional local travel as business needs require
• Medical, Dental, Vision, and Voluntary Benefits
• 401(k) Retirement Plan
• Wellness and employee Assistance Program
• Employee Meals
• AquaVie Fitness & Spa Membership Discount
• Training and Career Growth Opportunities
• Discounts at Grand America Hotels & Resorts properties
• Convenient access to trolley station and downtown bus routes

Our Culture

We believe in “People First and Guests Always.” We are committed to creating a supportive work environment where team members are valued, respected, and empowered to deliver memorable guest experiences.

Physical Requirements

• Standing and walking for extended periods, often for much of the shift
• Patrolling multiple floors, stairwells, parking facilities, and outdoor areas throughout the property
• Frequent bending, stooping, kneeling, crouching, reaching, and climbing stairs
• Lifting, carrying, pushing, and pulling up to 50 lbs., with or without reasonable accommodation
• Promptly responding to emergency situations throughout the property
• Working indoors and outdoors in varying weather and environmental conditions
• Operating radios, telephones, computers, surveillance systems, access control systems, and company vehicles as assigned
• Observing and assessing conditions throughout the property and identifying potential safety or security concerns, with or without reasonable accommodation
• Communicating effectively in person, by telephone, and via two-way radio
• Assisting with emergency response activities, including administering first aid or CPR when trained

Additional Information

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.