Security Supervisor

Outlets at San Clemente; San Clemente (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

The Outlets at San Clemente is seeking a Security Supervisor to lead our security team and ensure a safe, positive shopping experience for employees and shoppers.

You will oversee daily operations, respond to incidents, train staff, and coordinate with management and external agencies while upholding OSHA standards.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in criminal justice or related field is a plus.
• Minimum of 2–4 years of security experience, with at least 1 year in a supervisory or leadership role preferred.
• Strong understanding of security operations, risk management, and emergency response procedures.
• CPR and First Aid certification preferred.
• Valid Guard Card per state requirements.

Responsibilities

• Report directly to the Security Manager and assist in the day-to-day supervision and coordination of security operations.
• Maintain a working knowledge of all current security operations, site-specific policies, and emergency procedures.
• Provide training, guidance, and performance feedback to security staff; ensure proper conduct and professionalism at all times.
• Conduct regular patrols and inspections of the property, including checking post orders and ensuring coverage at all assigned posts.
• Respond promptly to incidents and emergencies; provide leadership and decision-making in crisis situations.
• Act as a liaison between site management, employees, visitors, and external agencies when necessary.
• Maintain strong working relationships with store managers, tenants, and other stakeholders within the center.
• Prepare detailed incident reports and review reports submitted by officers to ensure accuracy and completeness.
• Ensure compliance with OSHA standards and company safety protocols.
• Collaborate with other departments and management teams to support security initiatives and operational needs.
• Display exceptional customer service and conflict resolution skills.
• Perform special assignments or additional duties as directed by the Security Manager or General Manager.

Skills

Supervisory experience

Customer service

Education

High school diploma or equivalent

Associate or bachelor's degree in criminal justice or related field (plus)

CPR and First Aid certification

Valid Guard Card per state requirements

Job description

The Outlets at San Clemente is a premier outlet shopping center that is easily accessible from the i-5 freeway off Avenida Vista Hermosa. The beautiful ocean views provide a gorgeous backdrop to the various events held at the Outlets.

We are currently hiring a Security Supervisor who will take initiative and ensure a safe and positive shopping experience for our employees and shoppers.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Report directly to the Security Manager and assist in the day-to-day supervision and coordination of security operations.
• Maintain a working knowledge of all current security operations, site-specific policies, and emergency procedures.
• Provide training, guidance, and performance feedback to security staff; ensure proper conduct and professionalism at all times.
• Conduct regular patrols and inspections of the property, including checking post orders and ensuring coverage at all assigned posts.
• Respond promptly to incidents and emergencies; provide leadership and decision-making in crisis situations.
• Act as a liaison between site management, employees, visitors, and external agencies when necessary.
• Maintain strong working relationships with store managers, tenants, and other stakeholders within the center.
• Prepare detailed incident reports and review reports submitted by officers to ensure accuracy and completeness.
• Ensure compliance with OSHA standards and company safety protocols.
• Collaborate with other departments and management teams to support security initiatives and operational needs.
• Display exceptional customer service and conflict resolution skills.
• Perform special assignments or additional duties as directed by the Security Manager or General Manager.

EDUCATION and EXPERIENCE

• High school diploma or equivalent required; associate or bachelor's degree in criminal justice or related field is a plus.
• Minimum of 2–4 years of experience in security, with at least 1 year in a supervisory or leadership role preferred.
• Strong understanding of security operations, risk management, and emergency response procedures.
• CPR and First Aid certification preferred.
• Valid Guard Card per state requirements.

Outlets at San Clemente is an Equal Employment Opportunity employer committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.