Customer Service Representative

Outlets at San Clemente; San Clemente (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Medical/dental/vision coverage

Short-term disability insurance

Long-term disability insurance

Life insurance

401k

Job summary

The Outlets At San Clemente is seeking a friendly Customer Service Representative to staff weekend shifts at our coastal center. You will assist shoppers and tenants, provide information, and help with events and promotions.

This role offers weekend availability, on-site work, and opportunities to support operations, guest services, and guest satisfaction in a vibrant retail environment on the Southern California coast.

Qualifications

• High school diploma or GED required.
• 1-2 years in customer service or related area preferred.
• Proficiency with MS Office for data entry and reports.
• Ability to conduct research using the Internet and social media.

Responsibilities

• Open the Customer Service area on time.
• Assist customers and tenants with information, hours and directions.
• Circulate memos, newsletters, and promotional material to tenants.
• Support Marketing with events and traffic reports.
• Maintain stroller/wheelchair rentals and lost and found inventory.
• Process gift card requests and handle cash transactions.
• May provide shuttle service; valid Driver's License may be required.

Skills

Customer service

MS Office

Research online

Social media

Cash handling

Multitasking

Team player

Communication

Education

High school diploma or GED

Tools

MS Office Suite

Job description

About The Outlets At San Clemente

Shop 60+ big brands at The Outlets at San Clemente in a stunning, Spanish-style village overlooking the Pacific Ocean in Southern California. Orange County's first and only coastal outlet shopping experience, conveniently situated between Los Angeles and San Diego.

Outlets at San Clemente is currently hiring a Part-Time Customer Service Representatives who will take initiative to ensure a positive shopping experience for our employees and shoppers. This position will only work weekends.

Full-time benefits include paid time off, medical/dental/vision coverage, short-term and long-term disability insurance, life insurance, and 401k.

Essential Duties And Responsibilities

• Ensures Customer Service area is opened timely (opening time may vary by center location)
• Assist all customers and tenants phone or in person with general information, store locations, directions, business hours, transportation info. Special event info.
• Circulates memos, newsletters, and other correspondence to tenants.
• Assist the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at the counter.
• Maintain stroller/wheelchair rentals and log book.
• Maintain the log and inventory of all lost and found items in conjunction with the security department.
• Responsible for tenant after-hours log and security notification.
• Process gift card requests.
• Collects customer complaint forms and distributes to General Manager.
• Perform special projects or other duties as assigned.
• NOTE: This position may also provide shuttle service in the centers who offer this service. A valid Driver's License will be necessary.

EDUCATION And EXPERIENCE

• High school diploma or general equivalency diploma (G.E.D.)
• 1-2 years of experience in the field or in a related area preferred.
• Entry level experience using MS Office applications (for data entry, reports).
• Ability to conduct research using the various search engines on the Internet.
• Entry level experience using Social Media Networking applications.

OTHER SKILLS And/or ABILITIES

• Commitment to offering customers the ultimate customer service experience.
• Ability to learn new tasks quickly.
• Demonstrate the ability to work well in a timely manner with a proactive approach to unusual occurrences.
• Must be able to work independently and take initiative.
• Demonstrate flexibility with projects and with a schedule.
• Ability to multi-task without frustration.
• Able to prioritize and meet deadlines.
• Must be a team player to achieve the goals of the center.
• Ability to handle cash and give back proper change.

Outlets at San Clemente is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.