Security Supervisor

City of Raleigh Municipal Government; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

La Ville de Raleigh recherche un Security Supervisor pour superviser les opérations de sécurité au Raleigh Convention and Performing Arts Center. Ce poste exige d'excellentes compétences en communication et en leadership, avec une expérience prouvée en gestion de la sécurité. Le candidat idéal travaillera en étroite collaboration avec divers intervenants et se concentrera sur l'amélioration des protocoles de sécurité de l'établissement, tout en étant prêt à travailler selon un planning flexible incluant des soirées et des week-ends.

Qualifications

• Trois ans d'expérience en gestion de la sécurité requise.
• Connaissance des protocoles de sécurité à jour et pertinents.
• Capacité à diriger efficacement les équipes.

Responsibilities

• Surveiller la sécurité et la gestion des opérations de sécurité pendant les événements.
• Former le personnel de sécurité contracté et superviser leur performance.
• Évaluer les risques et gérer les opérations de sécurité sur site.

Skills

Leadership

Communication

Problem Solving

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Security Supervisor reports to the Director of Public Safety & Security and is devoted to providing oversight and planning of security for RCPAC property and grounds, conducting visual and video surveillance and notifying first responders of issues. The position oversees our contracted third-party security guards to ensure quality and effectiveness of security service. The security supervisor coordinates training and assists the Director of Public Safety & Security in leading all incident response efforts, including internal investigations, documentation, reporting and follow-ups. The position conducts risk assessments, and threat evaluations for events, concerts, sporting events, and other high-profile event functions. In addition, it provides oversight and planning of security guard patrol activities, monitors the security and safety of facilities and grounds by video surveillance and provides assistance to patrons with general facility-related questions.

The Security Supervisor will oversee security efforts that include creating and managing access points and equipment at our facilities, which will be an increasing effort of time and resources with the expansion of our convention center and acting as liaison to oversee the third-party security company on-site 24/7. They also will be integral in the implementation of the roll out of new security equipment at the Martin Marietta Center for the Performing Arts.

In carrying out security responsibilities, the Security Supervisor frequently interacts with and maintains relationships with internal and external stakeholders. This includes patrons at RCPAC venues, City employees, local law enforcement and the contracted third-party security firm.

About You:
The ideal candidate will have a track record of proven, strong leadership in security management in an entertainment venue. Those who have strong communication, problem-solving skills and the ability to lead in high-pressure situations along with experience in security management and a proven ability to lead teams effectively. The selected candidate will be well-versed in security protocols and have demonstrated the ability to tactfully, skillfully work with external and internal stakeholders.

About Us:
The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues known as The Complex– Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh.

This department thrives on vision, focus, flexibility, and a commitment to operational excellence. As part of the city system, we’ve made it our mission to elevate the city’s reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team’s commitment to ongoing quality and exceptional hospitality.

Work Hours:
This position is expected to work Monday - Friday; 8:30 am - 5:00 pm as well assome nights, weekends and holidays, as needed and based on event scheduling. The ability, availability and willingness to work some nights, weekends and holidays, as needed and based on event scheduling, is a must.

• Supervise event security and loading dock operations in conjunction with members of the security department.
• Oversee the production, tracking, and key card access for building access and event credentialing.
• Training of all contracted security personnel to include reviewing and updating of security post orders, incident report writing, and policies.
• Assist guests and clients with security related issues and responding to emergencies to deescalate urgent matters.
• Uses strong communication and interpersonal skills to maintain relationships with internal and external stakeholders.

Education and Experience:
High School Diploma or GED and three years of related experience

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.Knowledge Of:

• Security protocols and procedures that are up-to-date and relevant to the area
• Microsoft office applications
• Supervisory principles, practices and techniques
• Proven experience in security management
• Practices and methods of coaching and leading the work of others
• Techniques and methods for organizing, prioritizing, assigning and monitoring work
• Standard practices, methods and materials of assigned work
• Basic filing and record-keeping principles
• Occupational hazards and applicable safety principles and practices
• Uses and properties of supplies and equipment
• Applicable federal, state and local laws, codes, regulations (based on assignment)
• Customer service principles

Skill In:

• Excellent communication skills, customer service skills, leadership skills
• Solid understanding of de-escalation techniques, organizational skills, and proficient in time management skills
• Supervising and evaluating staff performance
• Training and coaching staff
• Providing direction to others in order to meet standards
• Providing attention to detail in assignments
• Business math computations
• Comprehending reference books and manuals
• Providing direction to others in the safe and correct operation of tools and equipment
• Organizing and maintaining records and files
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
• Providing customer service
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

ADA and Other Requirements:
Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.

Working Conditions:
Work is routinely performed in an indoor, office environment.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.