Security Supervisor

Odawa Casino Resort; Petoskey (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Odawa Casino Resort in Petoskey, MI seeks a Security Supervisor to oversee security officers, guard property, and protect guests and assets while enforcing policies. You will lead shifts, review incidents, coordinate with management, and ensure compliance with licensing and gaming regulations.

Responsibilities include scheduling, training, incident reporting, and maintaining a secure environment during all events and hours of operation.

Qualifications

• High school diploma or equivalent and 4 years security experience
• 2 years supervisory experience or training
• Must pass use of force training within 3 months of hire
• Knowledge of gaming policies and casino operations preferred
• English fluency and basic math skills
• Must read, write and speak English fluently
• Valid driver's license and insurability

Responsibilities

• Supervise security officers and oversee staffing, scheduling, and disciplinary actions.
• Maintain professional conduct and serve as a role model for team members.
• Monitor promotions, events, and know current casino promotions.
• Greet guests and team members while upholding security standards.
• Protect customers, staff, and casino assets; monitor access and gaming activities.

Skills

Verbal & written communication

Organizational skills

Time management

Analytical & problem-solving

MS Office & basic computer skills

English fluency

Driver's license

Education

High school diploma or equivalent

Tools

Genetec

Trakka

Synkros

ADP

MS Office

Job description

Odawa Casino Resort

Job Description

Job Title: Security Supervisor

Reports To: Director of Security

Department: Security

Minimum Pay Rate: $20.00 per hour

Job Code: SYSP

Pay Grade: SEC5

Date Written: 07/23/2008

Revision Date: 07/15/2025

Job Summary: Responsible for supervising the work activities of security officers to guard casino property against fire, theft, vandalism, and illegal entry, and safeguards all casino Team Members, guests and assets, and administers security procedures by performing any combination of following duties.

Primary Duties and Responsibilities

• Makes recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommends merit increases, evaluates performance, creates and adjusts performance standards create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Team Members.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Greet all guests and Team Members in a friendly, open manner.
• Has contact with casino guests providing or receiving information or during confrontational situations.
• Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that may arise.
• Responsible for the security and safeguarding of Team Members, guests and casino assets.
• Safeguards casino assets by guarding doors, patrolling building, observing pull team, verifying slot fills and jackpots, and other observation of sensitive assets and procedures.
• Ensures casino property is protected from theft, illegal entry, vandalism, etc.
• Ensures that underage guests are not on casino gaming floor and stay in appropriate areas of casino.
• Ensures that security policies and procedures are adhered to.
• Patrols and checks, periodically, internal and outside perimeters of casino.
• Monitors and operates the Access management system to input new employee data and issue approved badges.
• Monitors access to secure areas of both OCR properties and assures proper process is followed.
• Monitors gaming activities for adherence to company policies.
• Notif ies Slot Shift Manager, Director of Security, and other management of pertinent security activities.
• Implements Security Department policies and procedures established by Security Manager.
• Fills out shift reports and incident reports daily.
• Informs on-coming security shift of all incidents that occurred during previous shifts.
• Reviews all daily reports describing activities and incidents involving security personnel prior to their submission to the Director of Security.
• Responsible to schedule and recommend approved time off.
• Exhibits Leadership skills through continuous evaluation, guidance and encouragement of Team Members.
• Foster a culture of learning and development; support individual growth through continuous feedback to achieve personal and professional goals.
• Approves scheduled hours in timekeeping system.
• Attends all meetings as required.
• Completes all required training satisfactorily.
• Maintains the highest level of confidentiality at all times.
• Works at other properties as needed.
• Performs all other duties assigned within the 'scope of work.

System Access: Genetec, Trakka, Synkros, Forms Database, MS Office Suite, ADP, and ACWeb

Upholds Odawa Casino Mission statement in all aspects of position:

Mission: We create excitement and memories.

Values: We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.

Minimum Qualifications

• Must have a high school diploma or equivalent, and four (4) years security or related experience, and two (2) years of supervisory experience or training.
• Must have a valid driver's license and be insurable by our carrier.
• Must attend and successfully pass a use of force training curriculum within three (3) months of date of hire.
• Knowledge in gaming policies and procedures and casino operations preferred.
• Advanced verbal and written communication skills.
• Advanced organizational skills and attention to detail.
• Advanced time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Basic computer skills, experience using Microsoft Office products or related software and ability to quickly learn specialized software programs.
• Must have basic math skills.
• Must read, write and speak English fluently.
• Must pass a pre-employment physical.
• Local in-town and occasional out-of-town travel will be required.

• Must be flexible with shift and days off with ability to work overtime, weekends, holidays, special events, etc., as needed.

• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Exposure to loud and continual noise levels and a smoke filled environment.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.

Preference: Applies to Native Americans in accordance with applicable tribal law.