TG Supervisor

Jobvite, Inc.; Petoskey (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Odawa Casino Resort is seeking a Table Games Supervisor to oversee the Table Games area, ensuring game protection and a memorable guest experience. You will supervise up to eight games per shift, monitor play for accuracy, and enforce policies while guiding a team in a fast-paced environment.

Requirements include a high school diploma or equivalent, two years in Table Games with supervisory exposure, proficiency in core games, and the ability to pass an audition.

Qualifications

• Must have a high school diploma or equivalent.
• Two years of Table Games experience with one year supervisory training or experience.
• Proficient in three major games: Blackjack, Roulette, Craps and/or Poker.
• Audition/test may be required and knowledge of TMICS standards.
• Ability to supervise up to eight games per shift.

Responsibilities

• Makes recommendations on hiring, promotions, transfers and evaluations.
• Fosters learning and development; provides continuous feedback.
• Demonstrates leadership; guides and encourages team members.
• Greet guests professionally and maintain a positive attitude.
• Monitor gaming play for accuracy and game protection; ensure policy compliance.
• Enter table game and player data into the system; attend required meetings.
• Maintain confidentiality and adhere to all laws and departmental procedures.

Skills

Excellent communication skills

Strong analytical and problem-solving

General knowledge of computers

Ability to learn specialized software

Fluent English

Basic math skills

Stand for long periods

Time management

Interpersonal skills

Education

High school diploma or equivalent

Tools

TMICS knowledge

Job description

Odawa Casino Resort

Job Description

Job Title: Table Games Supervisor

Reports To: TG Shift Manager

Department: Table Games

Minimum Pay Rate: $20.00 per hour

Job Code: TGSP

Pay Grade: TG4

Date Written: 06/19/2015

Revision Date: 01/01/2024

Job Summary: Responsible for the successful operations of the Table Games area, assuring game protection, and that Guests have a memorable gaming experience.

Primary Duties & Responsibilities

• Makes recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommends merit increases, evaluates performance, completes all written documentation in regard to Annual Evaluations, creates and adjusts performancestandards, provide for the fair and equitable treatment of all Team Members.
• Foster a culture of learning and development; support individual growth through continuous feedback to achieve personal and professional goals.
• Exhibits Leadership skills through the continuous evaluation, guidance and encouragement of Team Members.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Greet all guests and Team Members in a friendly, openmanner.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Recommends process and customer service improvements, innovative solutions, policy changes and/or major variations from established policy.
• Monitors gaming play on assigned tables for mistakes, fills, credits, money changes, and game protection.
• Interacts with guests to provide a memorable gamingexperience.
• Enforces Table Games Policies and Procedures.
• Compiles paperwork as required for assignedshift.
• Keeps the Table Games Shift Manager informed of status of assignedTableGames.
• Handles minor disputes and corrects mistakes on assignedtables.
• Monitors guest consumption and respond according to TIPStraining.
• Responsible for following established departmental procedures and all applicable laws andshow responsibility by practicing methods that were taught through our TIPSprogram.
• Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that mayarise.
• Enters table game and player data into computer system.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Performs all other job related duties as assigned within the scope ofthe position.

System Access: Synkros

Upholds Odawa Casino Mission statement in all aspects of position:

Mission

We create excitement and memories.

Values

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our TeamMembers.

2. A warm reception, welcoming environment, and friendlyatmosphere.

3. An optimal entertainment experience through exceptionalservice.

4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, andTruth.

5. A contribution and connection to thecommunity.

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications

• Must have a high school diploma or equivalent.
• Must have two (2) years of experience in Table Games including (1) year supervisory trainingor experience.
• Must be proficient in three (3) major games offered at Odawa Casino Resort; Blackjackplus Roulette, Craps, and/orPoker.
• Must be able to pass an audition/test based on previous Table Gamesexperience.
• Must have knowledge of (TMICS) Tribal Minimum Internal Control Standards.
• Must be able to efficiently supervise up to eight (8) games during a shift.
• Must have excellent communication skills as demonstrated during audition, introductoryperiod, throughout employment atOCR.
• Must be able to stand for long periods oftime.
• Must have good interpersonal skills and possess tact and diplomacy when dealing withverbal confrontations.
• Excellent written communication, organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Must have general knowledge of computers, word processing software and gamingmanagement software.
• Must have the ability to quickly learn specialized software programs.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must be flexible with shift and days off with ability to work overtime, weekends, holidays, special events, etc, asneeded.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Exposure to loud and continual noise levels and a smoke filledenvironment.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming RegulatoryCommission, and be able to serve in the position under any other applicable law.