Security Supervisor

Catawba-Two-Kings-Casino; Kings Mountain (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Catawba Two Kings Casino is seeking a Security Supervisor to oversee Security Officers, promote guest safety, and enforce policy across the property. You will report to the Security Manager and handle scheduling, incident response, and liaison with emergency services as needed.

The role requires a high school diploma or GED, a valid gaming license, CPR/AED certification, and at least one year in security. A 21+ age minimum applies and flexible scheduling including weekends.

Qualifications

• High school diploma or GED is required.
• Associate’s degree in criminal justice or related field preferred.
• One year experience as a Security Officer required.
• CPR/AED certification required (training within 90 days on the job).
• Must be able to obtain and maintain a valid Catawba Gaming License.
• Must be at least 21 years old.

Responsibilities

• Supervise and manage Security Officers on shift.
• Provide excellent service to guests and handle complaints.
• Respond to emergencies and coordinate with security and surveillance teams.
• Perform daily officer scheduling and attendance tracking.
• Maintain compliance with company policies and regulatory requirements.
• Maintain professional appearance and conduct at all times.

Skills

Leadership

People skills

Attention to detail

Teamwork

Adaptability

Communication

Calm under pressure

Education

High school diploma or GED

Associate’s degree in criminal justice or related field

Tools

MS Office

Windows

Job description

If you are an Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: [e-mail] Description:The primary duty of the Security Supervisor is to oversee and manage Security Officers assigned to his/her shift. This position ensures that operations are staffed efficiently, ensure that employees perform to established expectations, and promotes a safe environment for guests and employees; all duties are performed within Company’s policies and procedures, and applicable gaming and state laws. Security Supervisor is to ensure and provide outstanding, friendly, and informative support to our guest and employees while maintaining safety throughout the property as directed. Works to always ensure maximum guest safety, while under the direct supervision of Manager and periodically patrolling assigned areas as needed. Responds and supports security team to emergencies as needed. As a Security Supervisor, she/he notifies Casino Surveillance when backup is necessary and additional external Emergency Medical Services are needed. The position of Security Supervisor prefers years of experience, Certification and/or licensing in the position's specialty is a requirement. All duties are to be performed in accordance with departmental and property policies, practices, and procedures of Two Kings Casino.Responsibilities:Responsible for practicing, supporting, and always promoting the Company Service Standards.The Security Supervisor operates under the direction of the Security Manager.Provide excellent service to guests and handle customer complaints.Respond and secure all Emergency Management situations.Perform property evictions/exclusions as necessary with approval by management team.Exhibit sound decision-making with emphasis on motivating team and maintaining high morale.Adhere to regulatory, departmental and company policies in an ethical manner.Perform essential daily Supervisory duties to include Officer Schedules, Paycom Time and Attendance tracking and reporting or any other technical function required of Security Supervisor’sMust be able to work a flexible schedule including weekends, evenings, and holidays.This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Catawba Two Kings Casino reserves the right to make changes in the above job description whenever necessary.The Security Supervisor reports to the Security Manager for the following duties: Planning, organizing, managing, and administering uniform standards of care programs, operations, and functions; participate in the development and implementation of system and program strategic planning; implement and assist in the development of medical services department policies, procedures, and business practices; evaluate goals, objectives, priorities, and activities to improve performance and outcomes; recommend and establish administrative controls and improvements; develop procedures to implement new and/or changing regulatory requirements.Provide direction, guidance, and leadership to staff; advise on the more complex medical and sensitive concerns and issues; accompany medical providers during the performance of medical duties for the purpose of supervision, education, and system evaluation; participate in the continuing education and training of medical providers; solicit input regarding medical service standards from medical staff, government agencies, and other interested parties at the direction of the Security Director or Security Manager.Develop security standards for provision of on-line control, priority dispatch/pre-arrival instructions, basic life support patient care protocols, and the provision of medical services in areas of public assembly.Manage department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training, and evaluating Security Officer, enforcing policy, and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage.Evaluate Company’s and department goals, objectives, priorities, and activities performance.Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures.Act as a liaison with the appropriate outside agencies during security incidentsMonitor and support security- in all related processing.Oversee and respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes.Contributes to team efforts by accomplishing related results as needed.Adhere to all company service and operating standards.Protect the company’s assets relative to theft, assault, fire, and other safety issues.Escalate emergency situations to Manager as needed research and resolve guest and / or employee issues effectively and professionally.Perform other job-related duties as assigned and/or requested by the Security Manager, including but not limited to security officer duties such casino roving, etc.Preform other duties as assignedQualifications:High school diploma or GED required.Associate’s degree in criminal justice or related field, experience working in a similar setting.One-year experience as a Security Officer required.CPR/AED certified required, will be trained within 90 days on job.Must be able to obtain and maintain a valid Catawba Gaming License.Must be at least twenty-one (21) years of age.Knowledge, Skills & Abilities:Must demonstrate the following essential knowledge and skills:Complete knowledge of all internal controlsComplete knowledge of all emergency proceduresProficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and OutlookExcellent record of leadershipExcellent people skillsWilling to learn and be adaptable.Attention to detail/observant.Documented teamwork behaviors and attitudesComfortable under surveillanceNeat, professional appearance with excellent personal hygiene.Ability to follow verbal and written instructions.Ability to communicate both verbally and in writing.Ability to work an alternate schedule as needed.Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).Physical RequirementsMust be physically capable of performing all and any training related to the job.Must be able to be on feet/stand for 8+hour shift.Must be able to stoop, bend, reach, kneel, twist and grasp items.Must be able to respond to visual and aural cues.Must be able to operate in mentally and physically stressful situations.Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality may include secondhand smoke.Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)