EVS Attendant FT (63457)

Catawba Two Kings Casino; Kings Mountain (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

Catawba Two Kings Casino in Kings Mountain, NC is hiring an EVS Attendant to maintain a clean, sanitary, and safe casino environment, including gaming floors, restrooms, back-of-house areas, and public spaces.

This role emphasizes guest satisfaction, attention to detail, and adherence to safety procedures. Experience is not required, but a high school diploma or GED and a valid gaming license are preferred.

Qualifications

• High School Diploma or GED preferred.
• No prior experience required; hospitality or cleaning experience is a plus.
• Must obtain and maintain valid Catawba Gaming License.

Responsibilities

• Greet guests on the gaming floor with a friendly, courteous demeanor.
• Clean slot machines, restrooms, floors, windows, walls, stairs, elevators, and public areas according to procedures.
• Sweep, mop, vacuum, dust, and polish floors and surfaces using cleaning equipment.
• Report safety hazards or maintenance issues to supervisor and proceed with safety protocols.
• Maintain offices, back‑of‑house areas, and linen/BOH spaces in a neat condition.

Skills

Customer service

Communication

Attention to detail

Flexibility

Teamwork

Guest interaction

Cleanliness standards

Education

High School Diploma or GED

Tools

Vacuum cleaners

Cleaning utensils

Dryers

Fixtures

Job description

Job Details

• Location: Catawba Two Kings Casino - Kings Mountain, NC 28086
• Position Type: Full Time
• Education Level: High School
• Travel Percentage: None
• Shift: Any

Job Summary

The EVS Attendant is responsible for maintaining a clean, sanitary, and safe environment throughout the casino, including gaming areas, restrooms, back‑of‑house areas, and public spaces. This position plays a critical role in upholding the casino's standards for cleanliness and guest satisfaction.

Responsibilities

• Greeting guests with a smile on the gaming floor in a friendly, courteous manner.
• Cleaning all slot machines, restrooms, floors, windows, walls, stairs, elevators, and public spaces according to department procedures.
• Sweeping, mopping, vacuuming, dusting, and polishing floors and surfaces using manual and powered cleaning equipment.
• Circultating throughout assigned workstation on a continuous basis, greeting guests with a smile and courteous manner.
• Cleaning offices, Team Member EDR, BOH bathrooms, hallways, walls, stairs, elevators, and other requested areas according to department procedures.
• Emptying and disinfecting trash receptacles and ashtrays; disposing of waste in accordance with safety regulations and department policy and procedures.
• Replenishing supplies in all restrooms per housekeeping procedures.
• Responding promptly to guest requests and spills or hazards in public areas.
• Maintaining a positive and professional demeanor when interacting with guests and team members.
• Assisting guests as needed while cleaning.
• Reporting any maintenance issues, safety hazards, or security concerns to supervisor and the appropriate department.
• Adhering to all safety and health regulations, as well as internal policies and procedures.
• Ensuring all lost and found items are turned in and logged daily.
• Ensuring all linen rooms and working areas are neat, clean, and organized.
• Performing other duties as assigned.

Qualifications

• Obtaining and maintaining a valid Catawba Gaming License.
• Being at least twenty‑one (21) years of age.
• High School Diploma or GED equivalent preferred.
• No prior experience required; preferred if limited to no experience.
• Prior commercial cleaning or hospitality experience is a plus.
• Excellent customer service skills and guest service orientation.
• Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures.
• Ability to work quickly under pressure.
• Ability to perform simple addition and subtraction calculations.
• Strong attention to detail and ability to follow directions.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Knowledge, Skills & Abilities

• Ability to follow verbal and written instructions.
• Ability to communicate both verbally and in writing.
• Ability to work an alternate schedule as needed.
• Ability to work in a loud, fast‑paced environment with varying lighting and air quality.
• Exposure to cleaning chemicals and potential contact with biohazards with proper PPE.
• Interaction with guests who may be under the influence of alcohol.

Physical Requirements

Performing the duties of this position requires regular reaching with hands and arms, bending to open/use lower drawers or cabinetry, speaking, hearing, and seeing. Occasionally, the employee is required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

EEO & Indian Preference

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time. Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE. Native American Indian preference shall apply to this position pursuant to the Indian Self‑determination and Education Assistance Act (24U.S.C.450, etseq.), 25CFR271.44 and other relevant laws (title25, U.S. code, Section472&473).