Security Supervisor

Hyatt Regency; Fort Worth (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Hyatt Regency DFW Airport seeks a professional Security Supervisor to oversee hotel safety operations at the airport terminal facility. You will lead the Security team, respond to emergencies, investigate incidents, and ensure compliance with safety procedures while balancing guest service and security priorities.

The ideal candidate brings calm, decisive leadership in a fast-paced hospitality setting and a strong commitment to delivering exceptional guest experiences.

Qualifications

• A genuine passion for providing exceptional guest service in a fast-paced environment.
• Strong verbal and written communication skills.
• 1-3 years of security, law enforcement, military, or related experience.
• Ability to remain calm and make sound decisions during emergencies.

Responsibilities

• Promote a safe, secure, and welcoming environment for guests, colleagues, and hotel assets.
• Respond promptly and professionally to guest, colleague, and property emergencies.
• Conduct investigations and complete accurate incident and accident reports.
• Monitor hotel premises and ensure compliance with safety and security procedures.
• Assist with training, coaching, and supervising Security Officers.
• Serve as the department leader in the Director's absence.
• Build positive relationships with guests while providing outstanding customer service.

Skills

Guest service

Leadership

Emergency response

Communication

Team supervision

Job description

Summary

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who are dedicated to delivering exceptional service and meaningful experiences. Every interaction matters, and our team takes pride in creating a welcoming, safe, and memorable environment for both guests and colleagues.

Organization- Hyatt Regency DFW Airport

Summary

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who are dedicated to delivering exceptional service and meaningful experiences. Every interaction matters, and our team takes pride in creating a welcoming, safe, and memorable environment for both guests and colleagues.

Hyatt Regency DFW

Conveniently located at Terminal C of DFW International Airport, features 812 guest rooms and more than 85,000 square feet of meeting and event space. We are seeking a professional, service-oriented Security Supervisor to help maintain a safe and secure environment while supporting our commitment to exceptional hospitality.

About The Role

The Security Supervisor is responsible for overseeing the safety and security operations of the hotel. This role responds to guest and colleague emergencies, investigates incidents, completes detailed reports, and provides leadership to the Security team. In the absence of the Director of Security, the Security Supervisor serves as the primary point of contact for security operations and team guidance. The ideal candidate is a calm, confident leader who can effectively balance guest service with safety standards in a fast-paced hospitality environment.

Key Responsibilities

• Promote a safe, secure, and welcoming environment for guests, colleagues, and hotel assets.
• Respond promptly and professionally to guest, colleague, and property emergencies.
• Conduct investigations and complete accurate incident and accident reports.
• Monitor hotel premises and ensure compliance with safety and security procedures.
• Assist with training, coaching, and supervising Security Officers.
• Serve as the department leader in the Director's absence.
• Build positive relationships with guests while providing outstanding customer service.

Qualifications

• A genuine passion for providing exceptional guest service in a fast-paced environment.
• Strong verbal and written communication skills.
• Previous leadership experience preferred.
• 1-3 years of security, law enforcement, military, or related experience.
• Ability to remain calm and make sound decisions during emergencies.