Security Supervisor

Hyatt Corporation; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Complimentary room nights

Discounted room rates for friends &amp

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Job summary

Hyatt Regency DFW, located at Terminal C of DFW International Airport, is seeking a professional Security Supervisor to oversee safety and security operations and lead the Security team.

The ideal candidate balances guest service with safety standards in a fast-paced hospitality environment, responds to emergencies, conducts investigations, and prepares detailed reports.

Join Hyatt to contribute to a welcoming, secure environment and play a key role in guest satisfaction and team leadership.

Qualifications

• Guest service oriented in a fast-paced hospitality environment.
• Strong verbal and written communication skills.
• Leadership experience preferred.
• 1-3 years of security, law enforcement, military, or related experience.
• Ability to remain calm and make sound decisions during emergencies.
• Ability to stand for extended periods and walk moderate distances.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Promote a safe, secure, and welcoming environment for guests, colleagues, and hotel assets.
• Respond promptly and professionally to guest, colleague, and property emergencies.
• Conduct investigations and complete accurate incident and accident reports.
• Monitor hotel premises and ensure compliance with safety and security procedures.
• Assist with training, coaching, and supervising Security Officers.
• Serve as the department leader in the Director's absence.
• Build positive relationships with guests while providing outstanding customer service.

Skills

Guest service orientation

Verbal & written communication

Leadership experience

Security experience 1-3 years

Calm under pressure

Mobility (stand/walk)

Flexible scheduling

Job description

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who are dedicated to delivering exceptional service and meaningful experiences. Every interaction matters, and our team takes pride in creating a welcoming, safe, and memorable environment for both guests and colleagues.

Hyatt Regency DFW, conveniently located at Terminal C of DFW International Airport, features 812 guest rooms and more than 85,000 square feet of meeting and event space. We are seeking a professional, service-oriented Security Supervisor to help maintain a safe and secure environment while supporting our commitment to exceptional hospitality.

About the Role

The Security Supervisor is responsible for overseeing the safety and security operations of the hotel. This role responds to guest and colleague emergencies, investigates incidents, completes detailed reports, and provides leadership to the Security team. In the absence of the Director of Security, the Security Supervisor serves as the primary point of contact for security operations and team guidance.

The ideal candidate is a calm, confident leader who can effectively balance guest service with safety standards in a fast-paced hospitality environment.

Key Responsibilities

• Promote a safe, secure, and welcoming environment for guests, colleagues, and hotel assets.
• Respond promptly and professionally to guest, colleague, and property emergencies.
• Conduct investigations and complete accurate incident and accident reports.
• Monitor hotel premises and ensure compliance with safety and security procedures.
• Assist with training, coaching, and supervising Security Officers.
• Serve as the department leader in the Director's absence.
• Build positive relationships with guests while providing outstanding customer service.

Qualifications

• A genuine passion for providing exceptional guest service in a fast-paced environment.
• Strong verbal and written communication skills.
• Previous leadership experience preferred.
• 1-3 years of security, law enforcement, military, or related experience.
• Ability to remain calm and make sound decisions during emergencies.
• Ability to stand for extended periods and walk moderate distances throughout the shift.
• Flexible availability, including evenings, weekends, and holidays.

Why Hyatt?

Hyatt associates work in an environment that demands excellence while offering rewarding opportunities for personal and professional growth. Whether you're seeking career advancement, skill development, or a supportive team culture, Hyatt provides the opportunity to thrive.

Benefits Include

• Complimentary room nights at Hyatt hotels
• Discounted and Friends & Family room rates
• Medical, dental, and vision coverage available after 30 days for full-time colleagues
• Life and disability insurance
• 401(k) with company match
• Seven paid holidays and Paid Time Off
• Paid Family Bonding Leave and Adoption Assistance
• Employee Stock Purchase Plan
• Professional development and educational assistance programs

Hyatt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.