Security Supervisor

Cleveland Museum of Natural History; Cleveland (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Cleveland Museum of Natural History is seeking a Security Supervisor to assist the Manager of Protection Services in overseeing daily security operations. You will help protect collections, exhibits, staff, volunteers and visitors across the building and grounds.

Responsibilities include monitoring cameras, alarms and fire systems, patrolling areas, assisting in incident investigations, coordinating coverage for nights and weekends, and maintaining key logs.

Qualifications

• High school diploma or equivalent and 2 years of security or access control experience.
• Active First Aid and CPR certifications required.
• Bachelor's degree preferred.

Responsibilities

• Perform control room operations, including monitoring cameras, alarms, and fire systems.
• Address and resolve visitor and employee concerns, complaints, and inquiries; manage emergencies.
• Patrol all areas of the museum and fill in as needed for security.
• Assist in accident and incident investigations reports.
• Manage daily operations of parking garage with correct rates and operational lanes.
• Maintain daily key logs for employees and ensure accurate issuing/return of keys.
• Assist in scheduling and assignment of Guards; supervise for policy compliance and performance.
• Develop relationships with Museum staff, local law enforcement, and safety agencies.

Skills

Customer service

Threat assessment

Communication

Problem solving

Attention to detail

Professionalism under stress

Discretion with confidential info

Flexibility (nights/weekends)

Education

High school diploma or equivalent

First Aid certification

CPR certification

Bachelor's degree preferred

Tools

Surveillance equipment

Access control systems

Microsoft Office

Parking control systems

Fire and burglar alarms

Security software

Job description

The Security Supervisor assists the Manager of Protection Services in overseeing the operations of the Protection Services Department. The Supervisor maintains the overall security of the building, including collections, exhibits, staff, volunteers, and visitors.

Essential Duties and Responsibilities

• Perform control room operations, including monitoring cameras, alarms, and fire systems.
• Address and resolve visitor and employee concerns, complaints, and inquiries. Manage emergency situations involving staff, volunteers and visitors by following appropriate procedures.
• Patrol all areas of the museum, filling in where needed to maintain the security of the building.
• Assist the Manager of Protection Services in completing accident and incident investigations reports.
• In collaboration with the Manager of Protection Services, manage the daily operations of the parking garage i.e. ensuring rates are correct & lanes are operational.
• Manage the daily key log for employees, ensuring accurate records of the issuing and return of keys.
• Assist in the scheduling and assignment of Guards, ensuring appropriate coverage throughout the museum. Supervise Guards for compliance with department rules, adequate performance, policies, and procedures.
• Develop and maintain collaborative and friendly relationships among Museum personnel, local law enforcement, and safety agencies.
• Support the mission and values of the Museum through role modeling and encouraging desired organizational behaviors.
• Maintaining, operating, and supervising weapon detection systems and enforcing all policies and procedures associated.
• Perform other related duties as assigned.

Education and Experience

High school diploma or equivalent and 2 years of security or access control experience. Active First Aid and CPR certifications required.

Bachelor's degree preferred.

Knowledge, Skills, and Abilities

• Ability to maintain professionalism and excellent customer service in stressful situations.
• Excellent ability to evaluate and mitigate potential threats.
• Ability to handle sensitive information in a professional and confidential manner.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Knowledge of best practices and relevant laws impacting the security industry, public sector, and armed services.
• Familiarity with computers and with security software and access codes.
• Advanced knowledge of surveillance equipment, fire and burglar alarms, access control, and parking control systems.
• Proficient knowledge of Microsoft Office applications.
• Ability to work a flexible schedule, including nights and weekends.

Working Conditions

This position will be working indoors and outdoors in all weather conditions. Position may require sitting, walking, or standing for extended periods of time. Some physical effort may occasionally be required. Must be able to lift 30 lbs. with or without reasonable accommodations.