Security Specialist: Crisis Response & Guest Safety

Roundel; Haverhill (MA); On-site; USD 26,000 - 40,000; Full time

Job summary

Target Security Specialist in Massachusetts helps protect guests and team members while maintaining a welcoming store environment. You will greet guests, assist with inquiries, monitor security, and apply de-escalation techniques as needed.

Responsibilities include documenting incidents, conducting merchandise checks, using surveillance systems, and adhering to AP policies. Flexible shifts (nights, weekends, holidays) apply, with thorough training provided to succeed in this role.

Qualifications

• Must be at least 18 years of age or older.
• High school diploma or equivalent.
• Meet state/local licensure requirements related to the position.
• Welcoming and helpful attitude toward all guests and other team members.
• Ability to communicate on multiple frequency devices and operate handheld scanners and other tech equipment as directed.
• Effective communication skills.
• Work both independently and with a team.
• Manage workload and prioritize tasks independently.
• Capable of remaining focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Responsibilities

• Greet guests and assist with inquiries to ensure a smooth shopping experience.
• End every guest interaction with a sincere thank you.
• Actively support team efforts and assist peers while maintaining a positive attitude.
• Respond to security incidents promptly and document them.
• Use de-escalation techniques to resolve conflicts.
• Operate Target's video surveillance system and protect assets.
• Submit incident documentation in the case management system.

Skills

Effective communication

Teamwork

Customer service

Multi-device communication

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target Security Specialist in Massachusetts helps protect guests and team members while maintaining a welcoming store environment. You will greet guests, assist with inquiries, monitor security, and apply de-escalation techniques as needed.

Responsibilities include documenting incidents, conducting merchandise checks, using surveillance systems, and adhering to AP policies. Flexible shifts (nights, weekends, holidays) apply, with thorough training provided to succeed in this role.