Security Site Manager - Hotel

Titan Security Group; Chicago (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive healthcare

Paid time off

Career advancement

Training programs

Job summary

Titan Security Group in Chicago is hiring a Security Site Manager to lead security operations for a luxury 60-story hotel. You will oversee on-demand security staff, manage access control for guest areas, and coordinate motor-court security while delivering white-glove service in a high-end hospitality setting.

The role requires a High School Diploma or GED, a valid Illinois Security License (PERC), and at least 3 years in security.

Qualifications

• High School Diploma or GED required; at least 3 years of prior satisfactory experience in security operations.
• Valid Illinois Security License (PERC) and driver’s license.
• Excellent reading, writing, and verbal English communication skills; bilingual a plus.

Responsibilities

• Direct, schedule, and supervise on-duty security officers; lead daily shift briefings; assign patrol routes across facilities and public spaces.
• Maintain strict access protocols for guest areas and monitored systems; ensure only authorized guests, visitors, vendors and contractors are present.
• Lead site response to life-safety events, de-escalate conflicts, and coordinate with local law enforcement and first responders.
• Serve as primary liaison to hotel executive management and operations teams; document safety concerns and incidents.

Skills

English communication

Education

High School Diploma or GED

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are seeking a guest-focused, highly professionalSecurity Site Manager to lead security operations for an iconic 60-story, 5-star luxury hotel in Chicago’s prestigious Gold Coast neighborhood. Serving as the primary on-site operational supervisor, you will oversee on-duty security staff, manage access control across 215 luxury accommodations and public spaces, coordinate motor-court/valet security, and deliver exceptional white-glove service in an ultra-luxury hospitality setting.

Key Responsibilities

Hospitality Security & Operations: Direct, schedule, and supervise on-duty security officers; lead daily shift briefings (roll calls); assign patrol routes across 60 floors, guest room corridors, spa, and public spaces; and deliver hospitality-focused safety training.

Access Control & Asset Protection: Maintain strict access protocols for guest elevators, private motor court, and restricted areas; monitor CCTV, keycard access systems, and incident-logging software; ensure all guests, visitors, vendors, and contractors are authorized.

Emergency Response & Incident Management: Lead site response to life-safety events, fire alarms, medical calls, and guest concerns; professionally de-escalate conflicts while maintaining a warm, discreet hotel environment; coordinate with local law enforcement (CPD) and first responders.

Liaison & Leadership: Serve as the primary security liaison to hotel executive management, front desk, housekeeping, and guest services teams; log and record all safety concerns, property damage, and incidents.

Qualifications

Experience: High School Diploma or GED required; at least 3 years of prior satisfactory experience in security operations, preferably in luxury hospitality or high-end residential environments. Must be at least 18 years of age.

Licenses & Certifications: Valid Illinois Security License (PERC) and driver’s license (as applicable).

Skills: Excellent reading, writing, and verbal English communication skills (bilingual skills are a plus). Strong de-escalation skills and high customer service standards.

Physical & Background Requirements: Ability to stand for extended periods, accommodate interior and exterior foot patrols in all weather conditions, and lift/push/pull up to 50 lbs. Must maintain a contactable phone number and pass a pre-employment drug screen and background check.

Compensation & Total Rewards

Competitive Pay: $28.00 per hour

Comprehensive Healthcare: High-quality Medical and Dental insurance coverage for you and your family.

Paid Time Off: Accrued PTO and paid holiday coverage to support work-life balance.

Career Advancement: Clear pathways for internal leadership development and professional growth.

Continuous Training: Paid skill-enhancement programs designed to sharpen leadership and security expertise.

EOE/M/F/D/V

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.