Security Operations Center Operator - Overnight Shift

Titan-Security-Group; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Pension/retirement benefits

Job summary

Titan Security Group is seeking an Overnight Security Operations Center Operator in Chicago, IL. You will monitor security systems, respond to incidents, and coordinate with the SOC team to maintain vigilant, professional service.

Ideal candidates bring a track record in security or customer service, strong communication, and the ability to work in a fast-paced environment on 3rd shift. We offer competitive pay, benefits, and growth opportunities.

Qualifications

• High School diploma or GED and 2 years prior satisfactory employment as a security officer or in a customer service position.
• Experience in a heavy volume call center and dispatch preferred.
• Must be at least 20 years of age.

Responsibilities

• Monitor security systems and coordinate emergencies.
• Provide excellent customer service on duty.
• Manage calls and emails, and dispatch as needed.
• Establish, maintain and review schedules.
• Assist in supervision and management of security officers, payroll, training, coaching, development and support.
• Handle escalated security issues, coordinate emergencies with Security Team and notify external personnel.

Skills

Customer service

Supervisory capacity

Call center protocol

Security operations

Advanced computer skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Security Operations Center Operator - Overnight Shift

Chicago, IL

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The SOC Operator is responsible for monitoring security systems, coordinating emergencies, compiling daily reports, replying to email and phone inquiries and general workplace duties, as needed. The candidate needs to be comfortable in a fast-paced, growing environment. Superior communication and multi-tasking skills are strongly desired. A professional yet approachable personality, who can make sound decisions through training with limited supervision, will excel in our environment.

Must be available to work 3rd Shifts.

Responsibilities:

• Push/Report all appropriate operational matters in real-time directly tothe SOC Manager, Director of Operationsand members of senior management.
• Provide excellent Customer Service to all parties encountered while on duty.
• Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
• Responsible for establishing, maintaining and reviewing schedules.
• Assist in the supervision and management of team of security officers, payroll, training, coaching, development and support.
• Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
• Acknowledge alarms and dispatch personnel as needed
• Participate in regular training and scenario based security drills
• Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.
• Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
• Compile daily SOC activities into daily shift reports. Accurately ensure detailed shift pass-downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data. Author incident reports as described in SOC protocols
• Perform other tasks and duties of a similar nature and scope as assigned

Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.

Having any, or a combination of the above listed attributes may increase your chances of selection

Qualifications & Benefits:

Education and/or Experience:High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center and dispatch preferred. Must be at least 20 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a valid PERC Card, including state accredited training requirements.

Language Skills: Must have the ability to read, write, speak, and understand English.

Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).

Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.

Salary & Benefits: Compensation is between $22.00 - $23.00 / hour based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.