Security & Shuttle Operations Specialist

DICK'S Sporting Goods, Inc.; McAlisters Crossroads (PA); On-site; USD 52,000 - 67,000; Full time

Job summary

DICK'S Sporting Goods is seeking a dedicated security professional to oversee airport shuttle services and site safety. The role emphasizes coordinating security operations, access control, incident response, and crisis management in a high-activity environment.

The ideal candidate will have an Associate's Degree and 1–3 years of experience in physical security, with strong multitasking and customer service skills to ensure a safe, welcoming workplace for teammates and visitors.

Qualifications

• Associate's Degree is required.
• 1–3 years of experience in physical security and safety.
• Knowledge of physical security controls (access control, cameras, alarms).
• Ability to operate oversized vehicles.
• Familiarity with threat monitoring and management platforms.
• Strong multitasking capabilities.
• Excellent customer service skills.
• Knowledge of security equipment and functions.
• Strong observation and decision-making skills.
• Strong verbal and written communication abilities.

Responsibilities

• Maintain integrated security and shuttle operations by executing end-to-end airport shuttle services.
• Administer access control and visitor management, including badge governance and contractor oversight.
• Execute daily security operations: patrols, alarm response, and incident identification/reporting.
• Respond to incidents, alarms, intrusions and suspicious activity with sound judgment.
• Ensure compliance with security policies and industry standards through training, drills, and governance.
• Provide a professional, service-oriented presence to create a safe, welcoming environment for teammates and visitors.

Skills

Physical security controls

Oversized vehicle operating skills

Threat monitoring platforms

multitasking

customer service

security equipment knowledge

observation and decision making

verbal and written communication

Education

Associate's Degree

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties & Responsibilities

Please note that this is a full time role with the available shifts listed below:

• Tuesday-Saturday 7:00 am-3:00pm
• Friday-Tuesday 7:00 am-3:00pm
• Sunday-Thursday 3:00pm-11:00pm
  

Security and Shuttle Operations

• Maintain integrated security and shuttle operations by executing end‑to‑end airport shuttle services-including scheduling, vehicle readiness, maintenance coordination, and 24/7 coverage-alongside comprehensive corporate facility security programs.
• Administer access control and visitor management processes, including badge governance (issuance, temporary access, deactivation), contractor/visitor oversight, and securing facilities through routine checks of doors, windows, and entry points.
• Execute daily security operations, including patrols, alarm response, burglar alarm testing, incident response, and identification/reporting of physical security or system issues, while providing escorts as needed.
• Respond to incidents, alarms, intrusions, and suspicious activity, applying sound judgment to determine appropriate actions based on situational awareness and established protocols.
• Ensure compliance with security policies and industry standards through consistent training, drills, reporting, documentation, and overall program governance.
• Deliver a positive customer experience by engaging teammates, welcoming visitors and event attendees with a smooth check-in process, and providing directions and campus support

Executive and Teammate Safety

• Monitor surroundings and report potential safety concerns, escalating issues to leadership as needed to support a secure environment.
• Support the travel safety program by monitoring traveler activity, tracking alerts for international locations, and escalating risks or incidents to ensure teammate safety while abroad.
• Assist with teammate safety initiatives, including participating in training, supporting onboarding activities, and reinforcing safety protocols.
• Provide a professional and service-oriented presence that contributes to a safe, welcoming, and positive experience for executives and teammates.

Crisis Management

• Monitor threats in real time, triage incidents, and execute escalation protocols to ensure effective and timely response.
• Support crisis communications, providing clear, proactive advisories and real-time updates to stakeholders.
• Conduct after‑action reviews to drive continuous improvement in crisis preparedness, response effectiveness, and organizational resilience.
• Assist with maintenance and development of crisis management plan documentation.

QUALIFICATIONS:

• Associate's Degree
• 1-3 years experience in physical security and safety
• Physical Security Controls (Access Control, Cameras, Alarms, etc.)
• Oversized Vehicle Operating Skills
• Threat Monitoring and Management Platforms
• Strong ability to manage multiple tasks
• Skill in providing high quality customer service
• Knowledge of security equipment and functions
• Skill in observation and decision making
• Skill in both verbal and written communication

#LI-SL1

VIRTUAL REQUIREMENTS:

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidateduring any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!