Security Operations Supervisor — Airport & Facilities

DICK'S Sporting Goods, Inc.; McAlisters Crossroads (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

DICK'S Sporting Goods in McAlisters Crossroads, PA, is seeking a Security Operations Leader to manage integrated security and shuttle operations. The role emphasizes risk assessment, incident response, and ensuring a safe, welcoming environment for teammates and visitors.

The ideal candidate has an Associate's Degree and 3–5 years of security experience, strong communication, and the ability to coordinate across teams. Evening shifts (Wednesday–Sunday 2:00 PM–10:00 PM ET) are offered.

Qualifications

• Associate's Degree required; 3–5 years of security experience.
• Experience with access control, cameras, alarms, and visitor management.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong observation, risk assessment, and decision-making skills.
• Excellent customer service orientation and clear communication.

Responsibilities

• Oversee security and shuttle operations, including scheduling and 24/7 coverage.
• Administer access control and visitor management, badge governance.
• Perform daily security tasks: patrols, alarm testing, incident response.
• Respond to incidents and alarms; apply protocols with sound judgment.
• Ensure policy compliance through training, drills, and governance.
• Provide positive customer experience with smooth check-in and directions.
• Monitor surroundings; escalate safety concerns to leadership.
• Support travel safety by monitoring activity and risks abroad.
• Assist with teammate safety initiatives and onboarding.
• Contribute to crisis management planning and communications.
• Drive Security Operations coaching and cross-functional collaboration.

Skills

Observation and decision making

Verbal and written communication

Customer service

Multitasking

Physical security controls

Education

Associate's Degree

Tools

Oversized Vehicle Operating Skills

Threat Monitoring Platforms

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties & Responsibilities

Please note that hat the available shift is Wednesday-Sunday from 2:00 PM to 10:00 PM ET.

Security and Shuttle Operations

• Oversee integrated security and shuttle operations by managing end‑to‑end airport shuttle services-including scheduling, vehicle readiness, maintenance coordination, and 24/7 coverage-alongside comprehensive corporate facility security programs.
• Administer access control and visitor management processes, including badge governance (issuance, temporary access, deactivation), contractor/visitor oversight, and securing facilities through routine checks of doors, windows, and entry points.
• Execute daily security operations, including patrols, alarm response, burglar alarm testing, incident response, and identification/reporting of physical security or system issues, while providing escorts as needed.
• Respond to incidents, alarms, intrusions, and suspicious activity, applying sound judgment to determine appropriate actions based on situational awareness and established protocols.
• Ensure compliance with security policies and industry standards through consistent training, drills, reporting, documentation, and overall program governance.
• Deliver a positive customer experience by engaging teammates, welcoming visitors with a smooth check-in process, and providing directions and campus support.

Executive and Teammate Safety

• Monitor surroundings and report potential safety concerns, escalating issues to leadership as needed to support a secure environment.
• Support the travel safety program by monitoring traveler activity, tracking alerts for international locations, and escalating risks or incidents to ensure teammate safety while abroad.
• Assist with teammate safety initiatives, including participating in training, supporting onboarding activities, and reinforcing safety protocols.
• Provide a professional and service-oriented presence that contributes to a safe, welcoming, and positive experience for executives and teammates.

Crisis Management

• Monitor threats in real time, triage incidents, and execute escalation protocols to ensure effective and timely response.
• Coordinate crisis communications, providing clear, proactive advisories and real-time updates to stakeholders.
• Conduct after‑action reviews to drive continuous improvement in crisis preparedness, response effectiveness, and organizational resilience.
• Assist with maintenance and development of crisis management plan documentation.

Training and Coaching

• Drive team performance by leading and coaching the Security Operations team in daily operations.
• Guide new hire readiness by coordinating training that ensures knowledge and application of company policies and procedures.
• Partner with leadership to provide feedback that drives Security Operations team performance and goal achievement.
• Collaborate cross-functionally with business units to align support with organizational priorities.

QUALIFICATIONS:

• Associate's Degree
• 3 - 5 years of experience
• Physical Security Controls (Access Control, Cameras, Alarms, etc.)
• Oversized Vehicle Operating Skills
• Threat Monitoring and Management Platforms
• Strong ability to manage multiple tasks
• Skill in providing high quality customer service
• Knowledge of security equipment and functions
• Skill in observation and decision making
• Skill in both verbal and written communication

#LI-SL1

VIRTUAL REQUIREMENTS:

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidateduring any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!