Security Site Supervisor

Titan-Security-Group; Middletown Township (PA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical and dental insurance

Career growth opportunities

Skills-enhancing training

Job summary

Titan Security Group is hiring a Security Supervisor to oversee a client site and lead a small team of security officers on the assigned shift. You will coordinate scheduling, training, and performance coaching to ensure top-quality service and safety for people and property.

Responsibilities include managing incident responses, maintaining post orders, and supervising access control, CCTV, and visitor management systems.

Qualifications

• High School diploma or GED and 3 years prior satisfactory security officer experience.
• Must be at least 18 years old.
• Valid Security License if required by state and driver’s license as applicable.
• Ability to read, write, speak, and understand English; bilingual a plus.
• Ability to pass pre-employment drug screen and criminal background check.

Responsibilities

• Supervise operations of an assigned Client site on the chosen shift.
• Manage a team of 5-6 security officers and supervisors, including scheduling, payroll, training, coaching and development.
• Ensure high quality security services to protect people and property.
• Handle escalated security issues or emergencies.
• Coordinate site training per Titan's standards and conduct on-the-job training.
• Maintain post instructions and logs, review incident reports, and assist investigations.
• Maintain access control procedures and use visitor management and CCTV systems as needed.
• Provide excellent customer service and support to tenants, visitors and staff.
• Record data on incidents and property conditions clearly and accurately.
• Pursue staff development and a positive work environment.

Skills

Team management

Scheduling

Payroll

Training

Security operations

Incident response

Access control

CCTV systems

Customer service

Communication

Education

High School diploma or GED

3 years security officer experience

Tools

Access control systems

CCTV systems

Visitor management systems

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Responsibilities

• Help supervise operations of an assigned Client site on assigned shift.
• Report directly to Titan Management.
• Manage a team of 5-6 security officers/supervisors, including participating in scheduling, payroll, training, coaching, development and support.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle all escalated security issues or emergency situations appropriately.
• Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).
• Provide the basis of a great work environment by treating staff with respect.
• Assist in the Coordination and/or conduct site-specific "on the job training", client-specific training and annual refresher training for staff by adhering to Titan's training standards.
• Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.
• Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.
• Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
• Maintain access control procedures set by building management.
• Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
• Identify all tenants and/or visitors upon arrival.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Observe departing personnel to guard against theft of tenant or building property.
• Monitor security cameras that are within the facility.
• Respond to incidents including property emergencies.
• Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
• Ability to stand/sit/walk for extended periods of time.
• Assist tenants and visitors with directions and general business information.
• Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Other duties as assigned.

Qualifications

Education and/or Experience: High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience. Must be at least 18 years of age.

Certificates, Licenses, Registrations: Valid Security License if required by state, driver’s license as applicable.

Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.

Pay and Benefits of Security Supervisors:

• $18.50 / hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Titan Security Group's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.