Security Shift Supervisor - Hospital - Multiple Facilities

Allied Universal; Nashville (TN); Hybrid; USD 64,472,000 - 70,202,000; Full time

Benefits offered by this job

Medical, dental, Vision insurance

401(k) plan

Paid holidays

Job summary

Allied Universal is seeking a Security Shift Supervisor for the Nashville area. You will lead security staff across multiple healthcare sites, coordinate training, and ensure compliance with hospital policies and standards.

The role emphasizes patient-centered, trauma-informed security services and collaboration with hospital leadership. The position requires supervisory experience, security background, and flexibility to work across sites.

Qualifications

• Must have a high school diploma or equivalent.
• Must pass state-required training or licensing.
• Must pass a state licensing test if driving company-owned or client-provided vehicle.
• Post offer, complete training related to less-lethal methods (handcuffs, baton, OC spray, Taser).
• Must have one or more of: active military, Auxiliary Police/Police Cadets, security experience, or an associate degree.
• Be 18+ (21+ if armed).
• Excellent oral and written communication with patients, visitors, and clinical staff.
• Operate radios, telephones, and security monitoring equipment.
• Commitment to patient-centered service and trauma-informed care.

Responsibilities

• Oversee staffing, scheduling, and on-site training for security officers on shift.
• Conduct shift roll-call and site visits; document knowledge and performance.
• Ensure professional appearance and hygiene; maintain uniform standards.
• Update Post Order manuals and training materials; ensure accessibility.
• Provide on-the-job training to new Security Officers; review responsibilities and protocols.
• Handle shift call-offs; arrange post coverage and minimize overtime.
• Stand post during call-offs or emergencies; cover shifts when needed.
• Initiate investigations and gather information related to incidents.
• Prepare security surveys and post orders; assist in operations.
• Recommend personnel actions for staff under supervision.
• Respond to client requests and communicate updates to the team.
• Distribute equipment, policy changes, and required documents; collect signed items.
• Make emergency notifications per site Post Orders.
• Provide direction to subordinates and improve productivity.
• Suggest updates to security surveys and post orders; address disciplinary matters.
• Complete daily activity, vehicle maintenance, and supervisor shift-down reports.

Skills

Supervisory experience

Excellent communication

Problem-solving

Team coordination

Conflict mediation

Documentation

Leadership

Education

High school diploma

Associate's degree or higher

Tools

Radios

Security monitoring equipment

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Security Shift Supervisor. The Field Security Shift Supervisor provides leadership and operational oversight of security services within a healthcare facility for a high profile customer. This role ensures the professional delivery of Patient-Centered, trauma-informed Security Services by Supervising Officers, coordinating training, supporting Clinical Teams, and maintaining compliance with Hospital Policies, Joint Commission standards, EMTALA, CMS requirements, and Site-Specific procedures. The Supervisor serves as a key liaison between Hospital Leadership, the Security Account Manager, and frontline Officers-promoting safety, service excellence, and a culture of compassion.

Hiring Site Supervisor for the Nashville area!

Why work for us?

• Employee Referral / Retention Bonus Program
• Great Opportunity with Career Progression Training
• Meaningful and impactful work.
• Daily and Weekly pay - You pick when you get paid!

Pay Rate: $23.50 per hour

Monday - Friday 0600 - 1400

Requirements

• Must have a valid driver's license with clean driving record
• Must have security experience
• Supervisor experience required
• Must be comfortable working at multiple site locations throughout the Nashville area
• Must have schedule flexiblity to fill schedule gaps as needed
• Must be comfortable with morgue duty
• Must be comfortable with restraining combative individuals as necessary (within company and customer guidelines)
• Must be willing to recieve Tuberculosis (TB) test and certain vaccinations if necessary.
• Must have a High School Diploma or equivalent

RESPONSIBILITIES

• Oversee the staffing, scheduling, and on-site training for security officers assigned to his/her shift
• Conduct shift roll-call and regular Site visits; document Officer knowledge and performance, addressing concerns as needed
• Ensure Officers maintain a professional appearance, including proper hygiene and uniform compliance
• Verify that Post Order manuals and other training materials are updated and readily accessible
• Provide on-the-job training to new Security Officers as needed, reviewing responsibilities, emergency protocols, and Client-specific requirements
• Handle and report on any shift call-offs from Security Officers; assist in finding post coverage, being mindful of reducing overtime as much as possible
• Stand post in the event of a call-off or emergency situations; this also includes being held over past regular shift due to call offs or emergency situations
• Initiate investigations and gather information related to incidents that occur (including use of force incidents)
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.
• Respond to Client requests
• Distribute equipment, company updates, policy changes, and required documents to Officers and assist in retrieving signed documents for the branch office
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Make productivity and cost reduction recommendations to management
• Make recommendations for updates to Physical Security surveys and post orders
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel
• Complete daily activity reports, vehicle maintenance reports, and supervisor pass downs as needed

QUALIFICATIONS (MUST HAVE)

• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle
• Post offer, must be able to successfully complete company-provided training related to less lethal methodologies such as handcuffs, baton, OC 'pepper' Spray, and/or Taser
• Must possess one or more of the following:
  • Service in the active-duty military, military reserves, or National Guard
  • Service in Auxiliary Police or Police Cadets
  • Minimum of one year verifiable and successful security experience
  • Associate's degree or higher in any discipline
• Be at least 18 years of age, or higher if required by the state (21 years, if armed)
• Excellent oral and written communication skills ability to communicate effectively with patients, visitors, and clinical staff
• Ability to operate radios, telephones, and security monitoring equipment
• Strong problem-solving, situational assessment, and decision-making skills
• Ability to mediate conflict with tact and diplomacy
• Ability to compile, interpret, and document information accurately
• Commitment to patient-centered service and trauma-informed care

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• College degree in law enforcement or criminal justice related studies
• Service in any military branch
• Prior military or civilian law enforcement experience

BENEFITS

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.