Security Shift Supervisor and Duty Officer

California Institute of Technology; Pasadena (CA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Job summary

California Institute of Technology is seeking a Security Shift Supervisor and Duty Officer to oversee daily security operations on a shift, supervise Caltech security staff, and coordinate with contract officers to ensure efficiency and safety across campus facilities.

This essential role manages incident response support, staff training, and compliance with Caltech security policies while maintaining high-visibility patrols and coordination with police and fire departments.

Qualifications

• High school diploma and 3+ years of security or sworn law enforcement experience.
• Valid BSIS guard certification and ability to maintain throughout employment.
• First Aid/CPR/AED certification and ability to maintain throughout employment.
• Working knowledge of the Jeanne Clery Act.
• Must be able to drive Institute vehicles and hold a valid California Driver’s License, with policy adherence.
• Ability to understand and communicate Caltech policies, rules, and procedures.
• Strong verbal and written communication skills.
• Ability to use or learn Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to work independently on projects and meet deadlines.
• Experience developing and facilitating technical training for Security staff.

Responsibilities

• Oversee daily operational security staff on a shift, including officers and dispatchers.
• Provide supervision to Caltech security employees and coordinate with contract officers.
• Attend and conduct shift briefings for information transfer.
• Inspect shift personnel and equipment for readiness.
• Manage shift vehicle assignments and maintenance coordination.
• Supervise contract security staff in coordination with the supervisor/manager.
• Mentor and coach staff; propose improvements to patrol shift practices.
• Assist Clery Coordinator and Title IX Coordinator for incident reporting.
• Review and approve campus security written reports for accuracy.
• Ensure building checks, campus checks, lockups, and unlocks are completed.
• Support emergency responders using incident command principles.
• Coordinate with other departments for incident resolution and issue reporting.
• Promote collaboration and continuous improvement across the department.

Skills

Verbal and written communication

Policy understanding

Independent work capability

Technical training delivery

Emergency operations knowledge

Microsoft Office proficiency

Education

High school diploma

Bachelor’s degree in criminal justice / related field

Tools

Excel

Word

Outlook

PowerPoint

Job description

Security Shift Supervisor and Duty Officer Job Category Fulltime Regular ExemptOvertimeEligible Overtime Eligible Benefits Eligible Benefit Based

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.

Job Summary

The Security Shift Supervisor/Duty Officer reports to the Director of Security Operations or designee. The Security Shift Supervisor is responsible for the overall supervision of daily operational security staff on a given shift, including security officers and dispatchers. The Security Shift Supervisor has direct report supervision of Caltech security employees (Special Response Officers, Dispatchers, Security Officers) on a given shift and functional supervision of contract officers and dispatchers to ensure coordination and consistency of shift duties and responsibilities.

This position is considered a Campus Security Authority under the Clery Act and a campus-mandated reporter.

This is an Essential Reporting position. In the event of an emergency on campus, an employee designated as essential reporting has essential job skills that are needed for response and recovery and is expected to report to Campus as soon as possible.

The Security Shift Supervisor is responsible for managing and overseeing the activities of one of four patrol shifts, including a relief shift. The incumbent is responsible for the following tasks and functions:

• Notify security management (or the security duty manager during overnight, holiday, and weekend hours) of significant incidents that occur on campus during the shift in accordance with Caltech Security’s notification procedures.
• Activate the emergency notification protocol during defined emergencies.
• Schedule work assignments for officers and dispatchers for the assigned shift.
• Perform a daily shift briefing to ensure an efficient transfer of operational information from one shift to the next.
• Perform inspection of shift employees for proper equipment, uniform attire, and general readiness to perform patrol or dispatch work.
• Ensure shift vehicles are assigned and in good working order or are properly referred for inspection and repair.
• In coordination with the contract security supervisor or contract manager, provide functional supervision to contract officers and dispatchers.
• Provide supervision, guidance, mentoring, and/or coaching to Caltech security officers and dispatchers when necessary. Recommend to security management additions and changes to Patrol shift practices based on operational analysis and feedback.
• Assist the Clery Coordinator and Title IX Coordinator to ensure proper reporting of designated incidents.
• Review and approve completed campus security written reports completed during the shift for accuracy and investigative thoroughness.
• Ensure that officers complete assigned building inspections, campus residential checks, lockups, and unlocks for the shift.
• Support police and fire department personnel responding to campus using principles of incident command and unified command.
• Support responding security officers with direction, advice, and coaching throughout an active incident on campus.
• Coordinate with the contract security supervisor or contract manager, as appropriate.
• Assist in ensuring that all operational tasks and documentation comply with Caltech’s policies and procedures.
• Support efforts to prevent, deter, and suppress unlawful activity on campus by following and encouraging community-oriented approaches and strategies.
• Assist in making recommendations for physical security improvements of buildings and other spaces at Caltech, and the reporting of security or safety issues on grounds or properties owned, operated, controlled, or administered by Caltech.
• Coordinate with other Caltech departments, such as the Office of Student Experience (ORE), as necessary for the efficient resolution of incidents or problems on campus.
• Assist in fostering a healthy culture of collaboration, mutual respect, innovation, and continuous improvement throughout the Department.
• Attend campus event coordination meetings as assigned.
• Follow management’s directives in support of departmental and Institute efforts and display a professional demeanor at all times in language, appearance, and attitude.
• Ensure high visibility vehicle, bicycle, and foot patrols on campus, at Caltech properties, and at student and/or faculty houses.
• Perform other related duties as assigned.

Basic Qualification

• High school diploma and three or more years of security or sworn law enforcement experience, or equivalent relevant experience.
• Valid BSIS guard certification and ability to maintain throughout employment.
• First Aid/CPR/AED certification and ability to maintain throughout employment.
• Working knowledge of the Jeanne Clery Act.
• Must be able to drive Institute vehicles, possess a valid California Driver’s License, and the ability to maintain it throughout the course of employment. Must adhere to the Institute’s Motor Vehicle User policy.
• Ability to understand and communicate the policies, rules, and procedures of the security department and Caltech.
• Strong verbal and written communication skills.
• Ability to use or learn Microsoft Office Suite, Excel, Word, Outlook, PowerPoint, and other software.
• The ability to work independently on projects, with minimal instruction, and meet deadlines.
• Intermediate experience developing and facilitating technical training for Security staff.
• Proficient knowledge of emergency operations including tasks and command post operations, planning, and emergency communications.

Physical Requirements

• Standing at times for prolonged periods, walking, reaching, climbing.
• Lifting 50 lbs. carrying, writing, pushing, pulling, hearing, squatting/kneeling, driving, speaking, seeing, and restraining suspects; must be able to walk Campus properties.
• May be exposed to noise, chemicals, heat/cold, carcinogens, fumes/gases, dirt, and human tissue/fluids, extreme weather, and temperatures.
• Irregular work schedule, multiple concurrent tasks, frequent interruptions, detailed work, frequent deadlines, periods of concentrated attention, and frequent contact and interaction with people.

Preferred Qualifications

• Bachelor’s degree in criminal justice, Management, Organizational Leadership, or similar major.
• Experience working in a higher education setting.
• Current EMT certification.

Required Documents

• Resume.

Hiring Range

$37.50 - $45.00 Per Hour

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

As one of the largest employers in Pasadena, CA, Caltech is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, and more. Non-benefit eligible employees will have access to some benefits such as onsite counseling and sick time. Learn more about our benefits and staff perks .

EEO Statement

Caltech is an equal opportunity employer and, as a federal contractor, takes affirmative action to employ qualified individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Disability Accommodations

Caltech complies with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodation measures that may be necessary for eligible applicants and employees to perform the essential functions of a position.

If you would like to request an accommodation to complete this application, interview, or otherwise participate in the employee selection process, please contact Caltech Recruiting at [e-mail] .

Additionally, if you do not meet the basic qualifications of a role but believe you can perform the essential functions of the job with reasonable accommodation, please reach out to Caltech Recruiting at [e-mail] .