Security Shift Manager

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Penn Entertainment's Hollywood Casino St. Louis is seeking a Security Supervisor to oversee daily operations and ensure safety and compliance across the property.

The role leads training programs, manages budgets, coordinates with local law enforcement, and upholds the highest standards of integrity, guest service, and loss prevention across the casino floor.

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• Three years of Casino Security and/or Law Enforcement experience.
• Three years of supervisory experience.
• Must have valid driver's license with clean driving record.
• Proficient in Microsoft Office applications (Excel, Access, Word).
• Effective communication skills (written, verbal, and presentation).
• Strong leadership, supervisory, and interpersonal skills.
• Effective analytical skills as demonstrated in timely and appropriate issue resolution.

Responsibilities

• Managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved.
• Maintains and keeps updated list of trespassed guests.
• Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience.
• Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses.
• Develops, implements, and maintains required internal and external reporting procedures.
• Cooperates with federal, state, and local law enforcement agencies of mutual concern.
• Responsible for providing exceptional Red Carpet Customer Service to all guests.

Skills

Bachelor's degree

Security management

Supervisory experience

Driver's license

MS Office

Communication skills

Leadership

Analytical skills

Education

Bachelor's degree

Tools

Microsoft Office (Excel, Access, Word)

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved.
• Maintains and keeps updated list of trespassed guests.
• Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience.
• Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses.
• Develops, implements, and maintains required internal and external reporting procedures.
• Cooperates with federal, state, and local law enforcement agencies of mutual concern.
• Responsible for providing exceptional Red Carpet Customer Service to all guests.

BRING US YOUR BEST.

• Bachelor's degree (B.A./B.S.) from an accredited four-year college or university.
• Three years of Casino Security and/or Law Enforcement experience.
• Three years of supervisory experience.
• Ability to operate company motor vehicles responsibly at all times.
• Must have valid driver's license with clean driving record.
• Must be proficient in Microsoft Office applications (Excel, Access, Word).
• Effective communication skills (written, verbal, and presentation).
• Ability to display professionalism when dealing with difficult guests.
• Strong leadership, supervisory, and interpersonal skills.
• Effective analytical skills as demonstrated in timely and appropriate issue resolution.
• Must be physically able to restrain combative guests and to move about property.
• Must be able to run on level surfaces, as well as up and down stairs.
• Ability to respond to visual and aural cues.
• Ability to operate efficiently and effectively in a mentally and physically stressful environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer