Security Shift Manager

Casino Gaming Institute Inc; Santa Fe (NM); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Security Shift Manager to oversee security operations within a vibrant casino environment. This role involves ensuring the safety of guests and staff, managing security incidents, and maintaining high customer service standards. The ideal candidate will have a strong background in security or law enforcement, possess excellent communication and decision-making skills, and be able to work flexible hours, including nights and weekends. If you are a proactive leader who thrives in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 5+ years of Security, Military, or Law Enforcement experience required.
• First aid/CPR certified with strong organizational and communication skills.

Responsibilities

• Ensure a secure environment for guests and employees while providing excellent customer service.
• Respond to emergencies and maintain confidentiality and professionalism.

Skills

Organizational Skills

Communication Skills

Human Relations Skills

Decision-Making Skills

Creative Problem Solving

Education

GED or High School Diploma

Bachelor’s Degree in Criminal Justice

Tools

Computer Literacy

Job description

Position Summary:

Under the direction of the Security Director, the Security Shift Manager performs all levels of Security, supervisory management and exercising essential daily Security operations. The Security Shift Manager responds to all emergency incidents. The Security Shift Manager is responsible for providing security and protection for assets, persons, buildings and/or property, within the Casino by enforcing the rules and regulations along with the policies and procedures and providing excellent customer service utilizing the Tesuque Proud Guest Service Standards. The Security Shift Manager is responsible for the day to day operations of their shift. The Security Shift Manager assumes the duties of Incident Commander as required.

Native American preference will be given.

Essential Duties & Responsibilities:

• Provide a secure environment for guests, employees, administration and the general public.
• Provide a pleasant experience for guests utilizing the Tesuque Proud Guest Service Standards.
• Protect records, assets, merchandise and equipment of the Casino.
• Participate in daily security operations by being alert and observant at all times.
• Prepare routine incident reports on employees, guests or other related incidents.
• Maintain confidentiality and professionalism.
• Be able to counsel and/or discipline as required.
• Take control of or provide support with emergency situations.
• Responds to all emergencies as required.
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures, Gaming and interdepartmental policies and procedures.
• Promote the highest degree of quality customer service, both internally and externally.
• Investigates all unusual or suspicious activities/incidents.
• Monitors and reviews all incident reports for proper content and completeness.
• Other duties as assigned.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education:

• GED or high school diploma required.
• Bachelor’s Degree in Criminal Justice or qualifying degree preferred.
• Must have five (5) years of Security, Military, Law Enforcement or qualifying experience.
• Must have five (5) years in supervisory and/or leadership role.
• First aid/CPR Certified.
• Must have strong organizational, communication, human relations and decision-making skills.
• Must be computer-literate.
• Must be a creative problem solver.
• Must be a self-starter with excellent follow through.

Minimum Qualifications:

• Must be able to function successfully in a team environment.
• Must be able to perform essential security duties including first aid/CPR.
• Must be a self-starter with excellent follow through.
• Must be able to work and interact with departments throughout the organization.
• Must be able to maintain a professional demeanor in a high stress environment.
• Must be able to work flexible hours including holidays, nights and weekends.
• Must be 21 years of age or older.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain gaming license from the Pueblo of Tesuque Gaming Commission.

Supervisory Responsibilities:

The Security Shift Manager is responsible for overseeing the Security Staff in the Security Department during their shift, ensuring alignment with departmental and organizational objectives. The supervisor provides guidance and assistance in addressing unusual situations that may arise, particularly those without clear precedents or requiring interpretation of policies and regulations.

Following initial training, the Security Shift Manager is expected to perform duties independently, demonstrating proficiency and autonomy in task execution. Regular spot checks are conducted to evaluate accuracy, adequacy, timeliness, and compliance with relevant rules, regulations, and policies.

Physical Requirements:

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to seventy-five (75) pounds. The work environment includes a variety of settings, such as: indoors, outdoors, gaming machines, food, oils, and hot surfaces. The incumbent occasionally exposed to loud noise, change in temperatures, and second-hand smoke.

Work Environment:

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance:

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

DRUG-FREE DISCLAIMER:

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

To Apply: Go to https://tesuquecasino.com/careers-2/, Job Openings, View all Open Jobs, find the position by searching for the name, and apply. Please submit a resume when applying.