Security Shift Manager

Owensboro Racing & Gaming; Owensboro (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Churchill Downs Incorporated in Owensboro, KY is seeking a Security Shift Manager to lead a security squad, safeguard guests and team members, and uphold operational excellence across the property. You will report to the Director of Security and Surveillance and drive safety, compliance, and high-quality guest service.

The role requires 5+ years of leadership in security or related high-volume environments, a preferred Associate’s degree, and eligibility for Kentucky gaming licenses.

Qualifications

• Age 21+ required to work in gaming facility.
• Ability to read and interpret regulatory documents and incident details.
• Strong written and verbal communication for reporting and briefing teams.
• Must be able to obtain Kentucky gaming/racing license and Race and Sportsbook Employee License.

Responsibilities

• Lead security team: supervise, train, mentor, and develop staff to maintain high morale and performance.
• Keep the gaming floor safe, secure, and compliant so guests and team can enjoy the experience.
• Execute daily security strategies; enforce SOPs and directives from Director of Security.
• Lead during security alerts, emergencies, or disputes with calm, decisive leadership.
• Investigate property incidents, gather evidence, and write detailed, clear reports.
• Represent the property at hearings and maintain safety standards across operations.
• Assist with budgeting: forecast shift needs, schedule efficiently, and help manage expenses.
• Provide guest-focused hospitality and build strong relationships with guests and coworkers.
• Ensure strict compliance with KHRC rules and state/federal regulations.
• Take on special projects and other leadership duties as needed.

Skills

Age verification

Analytical mind

Cool under pressure

Master communicator

People-first leadership

Licensing readiness

Schedule flexibility

Education

Associate’s degree or higher

Job description

ABOUT CHURCHILL DOWNS INCORPORATED

Title: Security Shift Manager

Requisition ID#: 4681

Location:

Owensboro, KY, US, 42303

Property:

Owensboro Racing & Gaming

Pay Range

Churchill Downs Incorporated ("CDI") (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for more than 150 years, beginning with one of the most iconic and enduring events in sports and entertainment—the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI blends a rich legacy with a forward-looking approach to growth. Through the acquisition, development, and operation of live and historical racing entertainment venues, the expansion of online wagering services and other technology businesses, and the ownership and operation of regional casino gaming properties, CDI offers diverse career opportunities across the country. Our success is driven by dedicated team members who are passionate about delivering exceptional experiences, embracing innovation, and helping shape the future of entertainment.

Job Summary

Ready to bring the energy and keep the good times rolling? As our Security Shift Manager, you aren't just managing a shift—you’re the captain of high-stakes fun, safety, and operational excellence! Reporting directly to the Director of Security and Surveillance, you’ll lead a top-tier security squad to protect our guests, team members, and high-energy property.

If you thrive in a fast-paced environment where no two days are the same, love delivering 5-star customer service, and take pride in keeping our gaming floor safe, vibrant, and compliant, this is your winning ticket!

Essential Duties And Responsibilities

• Lead the Crew: Supervise, train, mentor, and inspire your team of security professionals. You’ll champion talent development, performance management, and keep squad morale high.
• Keep the Floor Safe & Vibrant: Ensure our facility remains clean, secure, and compliant so patrons and team members can focus on having a blast.
• Master of Operations: Execute daily security strategies, enforce Standard Operating Procedures (SOPs), Special Post Orders, and directives set by the Director.
• Emergency & Incident Boss: Take charge during security alerts, emergencies, routine issues, or internal gaming disputes with calm, decisive leadership.
• Investigate & Report: Lead investigations on property incidents (including Workers' Comp and General Liability), gather evidence/testimony, review violations, and write up detailed, clear reports.
• Stand Up for Safety: Represent the property at hearings, provide testimony when called upon, and maintain an eagle-eye view of all safety standards.
• Financial & Budget Savvy: Help hit departmental financial goals by forecasting shift needs, scheduling smart, controlling expenses, and helping manage the budget.
• Guest-First Mindset: Deliver high-wattage hospitality! Build rock-solid relationships with guests and coworkers through friendly, professional, and positive interactions.
• Play by the Rules: Ensure strict compliance with company policies, IT procedures, internal controls, Kentucky Horse Racing Commission (KHRC) rules, and state/federal regulations.
• Flexibility & Grit: Thrives under pressure and loves the energy of peak gaming hours—maintaining stellar attendance across nights, weekends, and holidays.
• And More: Step up to tackle special projects and additional leadership duties whenever duty calls!

Required Skills And Abilities

• Age Verification: Must be 21 years of age or older to apply and work within the gaming facility.
• Sharp Analytical Mind: Ability to read, analyze, and interpret complex regulatory documents, data, and incident details to make sound decisions fast.
• Cool Under Pressure: Exceptional ability to troubleshoot, problem-solve, and stay composed in a high-octane, fast-moving gaming environment.
• Master Communicator: Top-notch verbal and written communication skills for writing reports, briefing teams, and talking with guests.
• People-First Leader: Proven track record of building positive team dynamics and handling guest interactions with tact, warmth, and professionalism.
• Licensing Readiness: Must be able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee License.
• Schedule Flexibility: Ready to rock odd hours, night shifts, weekends, and holidays when the gaming floor is buzzing.

Education And Experience

• Experience: 5+ years of proven leadership experience in security operations, law enforcement, or a related high-volume field required.
• Education: Associate’s degree or higher in a relevant field preferred.
• Certifications: First Aid, CPR, and Security Awareness certifications are strongly preferred.

Physical Requirements & Working Conditions

To excel in this role on our dynamic gaming floor, you’ll need the stamina to stay in the action:

• Active Shift Duties (51%–100% of time): Frequent hearing, sitting, standing, walking, and repetitive hand movements.
• Heavy Lifting & Movement (80%–100% of time): Pushing, pulling, carrying, lifting, and transferring objects weighing anywhere from 1 to 50+ lbs.
• Agility (1%–24% of time): Occasional balancing, climbing, bending, crawling, crouching/stooping, kneeling, overhead reaching, and turning/twisting.
• Sensory Vision: Full visual acuity required, including close/distance vision, color vision, peripheral vision, and depth perception.
• Travel: Up to 25% travel when necessary.

Work Environment

• Office Setting: Moderately quiet when handling administrative duties.
• Casino Floor: High-energy, vibrant, and noisy! You will be exposed to bright lights, loud sounds, and ambient cigarette smoke.

CHURCHILL DOWNS INCORPORATED

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Owensboro