Security Shift Manager

Hollywoodcasinokansas; Kansas City (KS); On-site; USD 78,000 - 88,000; Full time

Job summary

Hollywood Casino Kansas Speedway is looking for a Security Shift Manager to oversee security operations and enhance customer experiences. This role demands strong leadership and communication skills, with an emphasis on ensuring the safety of guests and team members. Candidates should possess relevant experience and an associate's degree, as well as a commitment to maintaining a secure environment.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Must be at least 21 years of age.
• 3-5 years casino security or law enforcement experience preferred.
• 2 years of supervisory experience preferred.
• Must have valid driver’s license.

Responsibilities

• Oversee all security operations in the casino and parking lots.
• Conduct safety and emergency equipment checks.
• Provide work direction for Security Officers.

Skills

Leadership

Customer Service

Communication

Analytical Skills

Education

Associate's degree

Tools

Microsoft Applications

Job description

1 month ago Be among the first 25 applicants

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Hollywood Casino Kansas Speedway is currently looking for a Security Shift Manager to join the team.

Essential Duties and Responsibilities:

• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
• Oversee all security operations. includes security in the casino, in parking lots as well as off-site facilities.
• Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.
• Provide work direction for Security Officers.
• Fills out daily work rosters and assign job areas for all applicable security team members.
• Prepares monthly schedules and makes certain adequate personnel are scheduled each day to provide security at mandatory posts.
• Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons.
• Conduct required safety and emergency equipment checks and safety drills.
• Review security reports.
• Forward reports to appropriate personnel.
• investigate violations of company policies and procedures and gaming laws; write detailed reports.
• Act as interdepartmental liaison during his/her shift.
• Exclude patrons from property when appropriate.
• Assign and apportion work to be done among team members.
• Plan, supervise and manage work processes and determine effective techniques or processes to be used by team members in the course of business.
• Conduct individual or group pre-shift meetings with team members and provide daily feedback.
• Supervise and manage the work processes or procedures of team members.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. - Understand and adhere to regulatory, department and company policies and procedures.
• Transfer Table Games fills and credits.
• Provide escorts as needed.
• Testify in court when necessary.
• interview, select and train new team members.
• Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline.
• Effectively use, administer and manage rewards and recognition for team members.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Supervise and manage attendance and time records of team members.
• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
• Understand and adhere to bargaining unit agreements.
• Perform other related and compatible duties as assigned.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Protect and preserve assets of the company.
• Understand and adhere to all bargaining unit agreements.
• Meet grooming and appearance requirements.
  
  

BRING US YOUR BEST.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age.
• Associate's degree from two-year college or university; or equivalent combination of education and experience - three to
• Five years casino security and/or law enforcement experience preferred
• Two years of supervisory experience preferred
• Must be proficient in Microsoft applications
• Effective communication skills (written, verbal and presentation)
• Ability to display professionalism - Strong leadership, supervisory and interpersonal skills
• Effective analytical skills as demonstrated in timely and appropriate issue resolution
• Must be able to run on level surfaces, as well as up and down stairs - Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier.
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Entertainment Providers

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