Security Shift Lead: Operations & Guest Safety

Delaware Park Casino & Racing; Arbor Pointe Apartments (DE); On-site; USD 52,000 - 68,000; Full time

Job summary

Delaware Park Casino & Racing is seeking a security supervisor to oversee operations across designated areas, ensuring a safe, enjoyable, and compliant environment for guests and staff.

The role involves supervising officers, reviewing reports, enforcing policies, coordinating communications, and maintaining confidentiality during emergencies and daily shifts. Strong English communication and the ability to work independently are essential.

Qualifications

• 1–3 years of security experience (gaming security preferred).
• Background check and licensing required by Delaware Lottery.
• Valid driver’s license.
• Familiarity with MS Word and Excel.
• Able to work independently with minimal supervision.
• Maintain uniform, appearance, and hygiene standards.
• Able to walk/stand for an 8‑hour shift and lift up to 50 lbs.
• Flexible schedule including evenings, weekends, holidays.
• Professional English communication with guests and staff.
• Ability to handle guest-related situations discreetly.

Responsibilities

• Creates a fun, entertaining environment while delivering service excellence.
• Supervises security operations in assigned area.
• Reviews and approves reports from officers and investigations.
• Oversees hiring, training, and evaluation of officers.
• Investigates as requested and coordinates with departments.
• Ensures compliance with safety regulations and policies.
• Resolves guest and team member complaints professionally.
• Maintains confidentiality of documentation and guest information.

Skills

Security experience

Background checks

Driver's license

MS Word

MS Excel

Independent work

Confidentiality

Communication skills

Tools

Microsoft Word

Microsoft Excel

Job description

Delaware Park Casino & Racing is seeking a security supervisor to oversee operations across designated areas, ensuring a safe, enjoyable, and compliant environment for guests and staff.

The role involves supervising officers, reviewing reports, enforcing policies, coordinating communications, and maintaining confidentiality during emergencies and daily shifts. Strong English communication and the ability to work independently are essential.