Security Shift Lead — Casino Operations

Artesian Hotel; Pauls Valley (OK); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Chickasaw Nation's Jet Stream Casino in Oklahoma is seeking a Full Time Security Supervisor to lead the Jet Stream Security Sub Unit 1. You will supervise a team of security guards, perform first line supervisory duties, ensure safety, compliance, and reporting, and handle incident investigations.

This role emphasizes customer service, training, and knowledge of rules and guidelines, with opportunities to mentor staff and maintain professional standards.

Qualifications

• Basic Computer skills
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
• 2 years directly related experience
• High School, GED or Equivalent
• Must be over 18 years old
• Pass gaming background check
• Pass general background check
• Pass Indian Child Welfare background check
• Phase I
• Phase II
• Standard Driver's License
• Gaming license or permit as required by assigned position

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares weekly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Communicates via radio per division and position protocols
• Communicates with other team members, departments, guests and management
• Shares general and important information
• Listens to others
• Follows divisional, departmental and organizational protocols
• Maintains confidentiality, security, and integrity of data and information
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares incidents reports
• Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station
• May guard facility entrances - controlling access and alarming others as necessary
• Escorts patrons or guests
• Escorts/monitors drop team and money carts when assigned to gaming facility
• May prepare temporarty visitor IDs
• Responds to security breaches
• Executes internal and external patrols of assigned areas and locations
• Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
• Engages in and de-escalates contentious situations with visitors, patrons, patients, employees, etc.
• Prepares daily reports
• Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
• Communicates employee concerns to the next level supervision or management and participates in investigations while maintaining confidentiality; effectively resolves all minor concerns or complaints
• Ensures all audits, reports and other operational communications are accurate and timely
• Completes a variety of standard and ad hoc reports as required
• Assists staff with accomplishing goals
• Ensures staff stays in assigned areas
• Investigates and resolves discrepancies
• Resolves minor employee concerns
• Communicates area performance and operational information to line of support
• Approves/denies time off requests
• In a timely manner, assists in resolving customer and employee complaints not resolvable by subordinates by listening, investigating and answering questions
• Interviews and selects job candidates
• May perform tasks, duties and responsibilities of subordinate roles
• Performs all other duties as assigned

Skills

Basic Computer skills

Operating computer & related equipment

Education

High School, GED or Equivalent

Job description

Chickasaw Nation's Jet Stream Casino in Oklahoma is seeking a Full Time Security Supervisor to lead the Jet Stream Security Sub Unit 1. You will supervise a team of security guards, perform first line supervisory duties, ensure safety, compliance, and reporting, and handle incident investigations.

This role emphasizes customer service, training, and knowledge of rules and guidelines, with opportunities to mentor staff and maintain professional standards.