Security Service Technician (union)

YDU JC Air Cond & Ref Inc.- Dubai; St. Louis (MO); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Local union benefits

Job summary

Johnson Controls is seeking Service Technicians to diagnose problems and service card access, CCTV, burglar alarm, and related building systems at customer sites. You will provide high levels of service to resolve issues and improve building efficiency.

You will follow troubleshooting procedures, read manuals, install and program systems, and communicate clearly with customers. Must be able to work on-call emergencies, travel, and lift equipment, with a valid driver’s license.

Qualifications

• Minimum 2+ years with card access and CCTV.
• NFPA standards knowledge is a plus.
• Valid driver’s license and clean driving record.
• Able to pass pre-employment background and drug test.
• Ability to read blueprints and manuals.

Responsibilities

• Diagnose, repair, and install card access and CCTV at customer sites.
• Troubleshoot building systems following manuals and notices.
• Provide on-site customer service and upsell when appropriate.
• Maintain truck inventory and safety compliance.
• On-call emergency service availability.

Skills

Card access

CCTV

Fire alarm

Blueprints reading

Customer service

Driver's license

Education

NICET II certification

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Job description

What you will do Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. Service, troubleshoot, and install card access, CCTV, and burglar alarm systems. Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers. Obtain customer signature upon completed service call assignment.

Available for on‑call emergency service.

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

Provide quotes to support recommendations and solutions.

Perform other duties as assigned.

What we look for

• 2+ years documented experience with card access and CCTV.
• Knowledge of test equipment, multi‑meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre‑employment background and drug test.
• Retain any licenses that are required by National, State and Local codes.
• Knowledge of applicable NFPA standards.

Benefits are provided through a local labor union aligned with a collective bargaining agreement.

NICET II Pay Range: $19.21 - 33.33 hourly rate determined by the CBA/rate sheet.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

#LI - AD2 #TechHire #nicet

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data.

Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most.

Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.

Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.