Fire Service Technician (union)

YDU JC Air Cond & Ref Inc.- Dubai; New York (NY); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Union benefits

On-call rotation

Job summary

Johnson Controls is seeking an experienced service technician to diagnose and repair fire alarm and related building systems at customer sites. You will interpret blueprints, install and service devices, and ensure high levels of customer satisfaction.

The role may require on-call duty, occasional overnight travel, and teamwork to mentor junior staff. Applicants should have 3+ years in fire alarm, access control, security intrusion, sound and communications systems, plus NICET II certification

Qualifications

• 3+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
• Ability to read blueprints, diagrams, and specifications.
• Capable of performing physical labor up to 50–70 lbs., and comfortable with ladders and confined spaces.
• Valid driver’s license and clean driving record as per company requirements.
• Willingness to work flexible hours, including weekends; overnight travel may be required.

Responsibilities

• Diagnose problems and repair fire alarm and life-safety systems at customer sites.
• Read and interpret blueprints, diagrams, and manuals for troubleshooting and repair.
• Service, troubleshoot and install fire alarm and related building systems (e.g., SimplexGrinnell); document work and obtain customer signatures.
• Provide excellent customer service and participate in on-call rotation; mentor teammates as needed.

Skills

Fire alarm systems

Access control

Security intrusion

Sound and communications

Education

NICET II certification

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible for contacting customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. Service, troubleshoot and install many different manufacturers’s Fire & Life Safety systems including SimplexGrinnell. Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals. Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers. Obtain customer signature upon completed service call assignment. Participate in a scheduled On‑call rotation. Help to train or mentor others on the service team. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service. Perform other duties as assigned.

How you will do it

This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. Candidate must possess excellent written/verbal communication and outstanding customer service skills. Position involves the programming of fire alarm, security, and access control system panels. Experience CCTV and IT and IP networks a plus. Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner. On call and after hours work required on occasion at customer need. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

What we look for

Required 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems Must be able to interpret blueprints, diagrams and specifications. A good working knowledge of computers is necessary. Ability to follow verbal and written instructions. Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc Ability to work flexible hours including weekends to meet customer requirements. Overnight travel may be required. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Ability to adhere to, implement, and follow safety guidelines and procedures at all times. Strong organizational skills, positive attitude, and an ability to learn quickly. Possess a valid driver’s license and driving record that meets company requirements. Retain any licenses that are required by National, State and Local codes.

Preferred

Technical training preferred NICET II preferred

Pay Range

Pay Range: $39.45 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.