Security Service Technician (union)

jci; St. Louis (MO); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Union benefits

NICET II preferred

Job summary

Johnson Controls International plc. is seeking Service Technicians to diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems and other building system products at customer sites.

You will provide high level service as a trusted advisor, read blueprints and manuals, follow troubleshooting procedures, install and commission systems, and stay available for on-call emergencies.

Qualifications

• 2+ years documented experience with card access and CCTV.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience reading blueprints, submittals, and manuals.
• Ability to follow verbal and written instructions.
• Capable of physical labor up to 50-70 lbs.
• Able to pass pre-employment background and drug test.

Responsibilities

• Diagnose problems and perform service/repairs on card access, CCTV, burglar alarm systems at customer sites.
• Provide high level customer service to solve building inefficiencies and issues.
• Follow troubleshooting procedures and reference manuals to repair equipment.
• Read and interpret blueprints, diagrams, specs, and manuals.
• Provide quotes and recommendations to improve facility efficiency.

Skills

Customer service

Communication

Flexible hours

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Job description

What you will do

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems,electronic fire alarm systems and other related building system products at customer sites.Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.


• Service, troubleshoot, and installcard access, CCTV, and burglar alarm systems.


• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.


• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.


• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.


• Obtain customer signature upon completed service call assignment.


• Available for on-call emergency service.


• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.


• Provide quotes to support recommendations and solutions.


• Perform other duties as assigned.

What we look for

Required

• 2+ years documented experience with card access and CCTV.


• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.


• Experience installing, inspecting, repairing, and programming card access and CCTV.


• Fire alarm experience is a plus.


• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.


• Ability to follow verbal and written instructions.


• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.


• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.


• Ability to work flexible hours including weekends to meet customer requirements.


• Overnight travel may be required.


• Demonstrate a high level of customer service.


• Maintain truck inventory to ensure timely response to customer needs.


• Ability to adhere to, implement, and always follow safety guidelines and procedures.


• Strong organizational skills, positive attitude, and an ability to learn quickly.


• Possess a valid driver’s license and driving record that meets company requirements.


• Able to pass a pre-employment background and drug test.


• Retain any licenses that are required by National, State and Local codes.


• Knowledge of applicable NFPA standards.

Preferred:

• NICET II

PayRange: $19.21 - 33.33 hourly ratedeterminedby the CBA/rate sheet.

• Benefits are provided through a local labor union aligned with a collective bargaining agreement.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technologyassistedtools, including artificial intelligence (AI), to helpidentifyand evaluate candidates. All hiring decisions areultimately madeby human reviewers.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit.