Fire Service Technician (low voltage electrical)

jci; Cranberry Township (Butler County); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a field service technician to diagnose and repair fire alarm and life safety systems at customer sites in Cranberry Township. You will read blueprints, interpret specifications, and coordinate with customers to ensure uptime.

The ideal candidate has 3+ years of fire alarm and security experience, strong computer skills, and a willingness to travel and work flexible hours, including weekends. Johnson Controls offers a competitive benefits package.

Qualifications

• 3+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
• Low voltage electrical experience (50V or less).
• Ability to read blueprints, diagrams and specifications.
• Good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Able to perform physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Capable of climbing ladders, scaffolding and high lift equipment up to 40 feet.
• Willing to work flexible hours including weekends.
• Overnight travel may be required.
• Demonstrates a high level of customer service.
• Maintains truck inventory for timely response to customer needs.
• Adheres to safety guidelines and procedures.
• Strong organizational skills and a positive attitude.

Responsibilities

• Diagnose problems and perform service and repairs on fire alarm systems and related building systems at customer sites.
• Contact customer representatives to ascertain equipment and system problems.
• Follow prescribed troubleshooting procedures and refer to manuals and bulletins to repair equipment.
• Read and interpret blueprints, diagrams, specifications, and product manuals.
• Exhibit excellent customer service by communicating with district staff and customers to ensure satisfaction.
• Complete service acknowledgements with proper coding via smartphones and laptops.
• Obtain customer signature upon completed service call.
• Participate in a scheduled on-call rotation and help train others on the service team.
• Provide solutions and outcomes at the time of service to improve facility performance.
• Perform other duties as assigned.

Skills

Fire alarm systems

Low voltage electrical

Blueprint reading

Computers

Communication skills

Physical stamina

Flexibility

Travel willingness

Customer service

Inventory management

Safety awareness

Organization

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customer representative and ascertain equipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

• Candidate must possess excellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IP networks a plus.

• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

• On call and after hours work required on occasion at customer need.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for

Required

• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems.

• Low voltage electrical experience, a must! Ability to work with systems operating at 50 volts or less, such as security alarms and fire alarms etc.

• Must be able to interpret blueprints, diagrams and specifications.

• A good working knowledge of computers is necessary.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

• Strong organizational skills, positive attitude, and an ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Retain any licenses that are required by National, State and Local codes.

Preferred

• Technical training preferred

• NICET II preferred

• This position includes a competitive benefits package.

HIRING HOURLY RANGE: $23.00- 32.00 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.