Security Service Technician (union)

Johnson Controls, Inc.; Pennsauken Township (NJ); On-site; USD 29,000 - 51,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Service Technician in New Jersey to diagnose, service, and repair card access, CCTV, and related building systems at customer sites.

You will read blueprints, communicate clearly with customers, and ensure efficient operation and safety on every call. The role requires 2+ years of relevant experience, NICET II, and ability to work flexible hours including weekends with on-call availability.

Qualifications

• 2+ years documenting experience with card access and CCTV.
• NICET II certification or higher is required.
• Experience with test equipment and diagnostics tools.
• Ability to read blueprints, submittals, and specifications.
• Strong customer service and communication skills.
• Must have a valid driver's license and clean driving record.
• Ability to pass pre-employment background and drug tests.
• Capability to perform physical labor up to 50-70 lbs.

Responsibilities

• Diagnose problems and perform service/repairs on card access, CCTV, and related systems at customer sites.
• Service, troubleshoot, install card access, CCTV, and burglar alarm systems.
• Read blueprints, diagrams, specs, and manuals to install and repair equipment.
• Communicate with customers to ensure satisfaction and provide soluções.
• Complete service acknowledgements with proper coding and obtain signatures.
• Available for on-call emergency service and travel as needed.
• Provide quotes and upsell recommendations to improve facility efficiency.

Skills

Card access & CCTV

NICET II

Test equipment

Reading blueprints

Customer service

Driver's license

Background & drug test

Lifts & physical work

Education

No degree specified

Tools

Multimeter

Digital analyzer

Commissioning devices

Blueprints software

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems,electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot, and installcard access, CCTV, and burglar alarm systems.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Available for on-call emergency service.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

• Perform other duties as assigned.

What we look for

Required

• 2+ years documented experience with card access and CCTV.

• NICET II

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• Experience installing, inspecting, repairing, and programming card access and CCTV.

• Fire alarm experience is a plus.

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to adhere to, implement, and always follow safety guidelines and procedures.

• Strong organizational skills, positive attitude, and an ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Able to pass a pre-employment background and drug test.

• Retain any licenses that are required by National, State and Local codes.

• Knowledge of applicable NFPA standards.

Preferred:

• NJ Burglar & Fire Alarm License

Pay Range: $21.00 -37.00 hourly rate determined by the CBA/rate sheet. Benefits are providedthrough a local labor union aligned with a collective bargaining agreement. The posted salaryrange reflects the target compensation for this role. However, we recognize that exceptionalcandidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools,including artificial intelligence (AI), to help identify and evaluate candidates. All hiringdecisions are ultimately made by human reviewers