Security Service Technician 3

Insight Global; Town of Colonie (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Insight Global is seeking an experienced field service professional to support electronic security, fire alarm, and access control systems in the New York area. You will diagnose issues, repair components, and complete small project work to keep systems fully operational.

You will be the primary field contact, delivering timely resolutions, documenting service activities, and coordinating multiple requests. Strong troubleshooting and communication skills are essential.

Qualifications

• 5-7 years of experience servicing, integrating, and programming access control and/or electronic security systems.

Responsibilities

• Provide service and support for electronic security, fire alarm, and access control systems by responding to service calls, performing maintenance, troubleshooting issues, and completing small project work.
• Serve as the primary point of contact for customer service needs in the field, delivering timely resolutions, maintaining detailed service documentation, and supporting multiple service requests simultaneously.

Skills

Experience

Troubleshooting

Programming

Service calls

Documentation

Customer-facing

Independence

Time management

MS Office

Driver's license

Travel locally

Tools

Milestone

Genetec

Lenel

AMAG

Software House CCURE

S2

DMP

Bosch

Job description

Job Description

Provide service and support for electronic security, fire alarm, and access control systems by responding to service calls, performing maintenance, troubleshooting issues, and completing small project work. Responsibilities include diagnosing system failures, repairing or replacing components, and ensuring systems are fully operational.

Serve as the primary point of contact for customer service needs in the field, delivering timely resolutions, maintaining detailed service documentation, and supporting multiple service requests simultaneously.

Skills and Requirements

• 5-7 years of experience servicing, integrating, and programming access control and/or electronic security systems
• Strong troubleshooting experience diagnosing and resolving system and equipment issues
• Advanced programming experience with security or life safety systems
• Experience responding to service calls, maintenance requests, and emergency issues
• Strong mechanical and electrical aptitude (use of hand/power tools, system diagnostics)
• Ability to complete detailed service reports for documentation and invoicing
• Strong customer-facing communication skills and ability to manage client expectations
• Ability to work independently and manage multiple service requests at once
• Strong organizational and time management skills
• Proficiency with computers and Microsoft Office (Outlook, Word, Excel)
• Valid driver's license and ability to travel locally to job sites Experience with CCTV platforms (e.g., Milestone, Genetec)
• Experience with access control systems (e.g., Lenel, Genetec, AMAG, Software House CCURE, S2)
• Experience with intrusion systems (e.g., DMP, Bosch)
• Background in field service or systems integration environments
• Exposure to small project installations in addition to service work

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.