Security Service Technician 2

Johnson Controls; Pennsauken Township (NJ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Union benefits

Local union CB A alignment

Job summary

Johnson Controls is seeking a Service Technician to diagnose and repair card access, CCTV, and alarm systems at customer sites in New Jersey. You will provide high-level service, troubleshoot on-site, and offer solutions to improve building performance.

Applicants should have experience with access systems, CCTV, and fire alarm knowledge, plus the ability to read blueprints and electrical diagrams. Travel and weekends may be required, with union-based compensation.

Qualifications

• Experience with card access and CCTV systems.
• Ability to read blueprints, submittals, and manuals.
• Strong customer service skills and problem-solving.
• Able to perform physical labor and lift up to 50-70 lbs.
• valid driver's license and clean driving record.
• Willingness to travel overnight and work flexible hours.

Responsibilities

• Diagnose problems and perform service/repair on access, CCTV, and alarm systems.
• Provide on-site solutions and customer satisfaction.
• Follow troubleshooting procedures and reference manuals.
• Read blueprints and specifications to install/inspect systems.
• Maintain vehicle inventory and document service calls.

Skills

Card Access

CCTV

Test Equipment

Blueprints

Manuals

Customer Service

Physical Labor

Driver's License

Education

NJ Burglar & Fire Alarm License

NICET II

Tools

Multi-meter

Digital Analyzer

Commissioning Devices

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How You Will Do It

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.


• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.


• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.


• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.


• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.


• Obtain customer signature upon completed service call assignment.


• Available for on-call emergency service.


• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.


• Provide quotes to support recommendations and solutions.


• Perform other duties as assigned.

What we look for

• Some Documented experience with card access and CCTV.


• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.


• Experience installing, inspecting, repairing, and programming card access and CCTV.


• Fire alarm experience is a plus.


• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.


• Ability to follow verbal and written instructions.


• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.


• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.


• Ability to work flexible hours including weekends to meet customer requirements.


• Overnight travel may be required.


• Demonstrate a high level of customer service.


• Maintain truck inventory to ensure timely response to customer needs.


• Ability to adhere to, implement, and always follow safety guidelines and procedures.


• Strong organizational skills, positive attitude, and an ability to learn quickly.


• Possess a valid driver’s license and driving record that meets company requirements.


• Able to pass a pre-employment background and drug test.


• Retain any licenses that are required by National, State and Local codes.


• Knowledge of applicable NFPA standards.

Preferred

• NJ Burglar & Fire Alarm License


• NICET II

Hourly rate will then start at $21.93/hr. + based on skills and experience and starting rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.