Security Service Technician

Brady Services; Raleigh (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Job summary

Brady Integrated Security is seeking a Security Service Technician to service and configure Access Control, CCTV, DVRs/NVRs, Burglar Alarms, Intercoms and Telephone Entry Systems. The role includes diagnosing equipment and configurations and providing customer training.

The position requires 5 years of maintenance/ installation & service experience, familiarity with Open Options, Software House, and AMAG, and a valid driver’s license. We offer a comprehensive benefits package and competitive pay.

Qualifications

• High school diploma or GED required; electronic trade school preferred.
• 5 years of maintenance/install/ service experience required.
• Familiarity with Access Control systems: Open Options, Software House, AMAG.

Responsibilities

• Service and configure Access Control, CCTV (Analog/IP), DVRs/NVRs, Burglar Alarms, Intercoms, and Telephone Entry Systems.
• Interface with customers, provide training, and build relationships.
• Troubleshoot using technical manuals and manufacturer support to resolve problems.
• Inspect sites, review plans, and determine material requirements for service.
• Test sensors, batteries, and alarms; diagnose malfunctions and ensure proper operation.
• Follow safety programs and comply with company procedures.
• Work overtime/weekends as needed.

Skills

Access control

Maintenance

Installation

Education

High school diploma or GED

Electronic trade school (preferred)

Tools

Open Options

Software House

AMAG

Job description

Brady Integrated Security has brought together some of the best minds in the commercial security industry - and we're looking for more.

What's it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded.

SUMMARY: The Security Service Technician will service & configure Access Control Systems, Analog & IP CCTV Systems, DVR’s & NVR’s, Burglar Alarms, Intercom systems and Telephone Entry Systems, and associated diagnose and repair of equipment and configurations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Interface with customer personnel developing relationships and demonstrating systems; providing training as needed.
• Use technical manuals and interface with manufacturer’s technical support to troubleshoot problems
• Examine systems to locate problems such as loose connections or broken insulation.
• Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
• Service, maintain, or repair security systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans.
• Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strapping.
• Inspect sites and study work orders, building plans, and installation manuals in order to determine materials requirements for service procedures.
• Adjust sensitivity of units based on room structures and manufacturers' recommendations, using programming keypads.
• Test and repair circuits and sensors, following wiring and system specifications.
• Drill holes for wiring in wall studs, joists, ceilings, and floors.
• Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.
• Other duties as assigned
• Ability to work overtime/weekends as needed

TEAMWORK:

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

CUSTOMER SERVICE:

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required

SAFETY:

• Follow all company safety programs and report any non-compliance to your Supervisor
• Notify Supervisor or Safety Manager of any unsafe conditions

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school degree or equivalency is required; Electronic Trade School is preferred; 5 years of maintenance/ installation & Service experience is required. Familiarity in the following:

• Access Control: Open Options, Software House, Amag, etc.

COMPUTER SKILLS:

Microsoft Office

CERTIFICATES, LICENSES, REGISTRATIONS:

• Driver’s License,
• proof of insurance

LANGUAGE SKILLS:

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job,

• the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others.
• The associate frequently is required to sit and reach with hands and arms.
• The associate occasionally required to stand; walk; and stoop or kneel.
• The associate must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment, with occasional visits to other offices, plants, and jobsites. During these travel situations, the associate is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme heat, and vibration. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:

• Ability to pass drug screening
• Ability to prove US employment eligibility

We offer a comprehensive benefits package includingMedical, Dental and Vision, Life & AD&D insurance, Short and Long Term Disability, 401(k) / profit sharing, and Paid Time Off.